Customer Experience Admin & Operations Coordinator

MXM International Sdn Bhd; Johor Bahru; On-site; MYR 24,000 - 32,000; Full time

Job summary

MXM International Sdn Bhd in Malaysia is seeking an Administration Officer to support daily office operations and customer-facing tasks.

You will greet customers, handle inquiries via phone, WhatsApp, and in person, assist in branch activities, and help maintain documents while building professional relationships.

The role emphasizes accuracy, following procedures, and contributing to marketing activities as part of the team.

Qualifications

• Customer-focused mindset
• Attention to detail
• Ability to follow procedures

Responsibilities

• Talk to customers in a warm and friendly manner.
• Assists customers in a warm, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
• Attends to customer enquiries, either in person, through phone calls or WhatsApp.
• Handles customer complaints, provide appropriate solutions and alternatives within the time limits.
• Builds sustainable relationships and trust with customer.
• Provides accurate, valid and complete information by using the right methods/tools.
• Follows communication procedures, guidelines and policies.
• Assist in branch activities - marketing activities.

Job description

MXM International Sdn Bhd in Malaysia is seeking an Administration Officer to support daily office operations and customer-facing tasks.

You will greet customers, handle inquiries via phone, WhatsApp, and in person, assist in branch activities, and help maintain documents while building professional relationships.

The role emphasizes accuracy, following procedures, and contributing to marketing activities as part of the team.