Customer Service & Operation Support (Mandarin Speaker)

PAVILION WEE BULLION SDN. BHD.; Petaling Jaya; On-site; MYR 33,000 - 60,000; Full time

Job summary

PW Group invites applications for an Operation Admin role in Petaling Jaya to support customer service and day-to-day operations. The role focuses on handling inquiries via WhatsApp, coordinating orders and delivery updates, and maintaining accurate records.

The ideal candidate has at least 2 years of experience in Customer Service, Administration, or Operations, proficient in Mandarin and English, and skilled in Microsoft Excel and Word.

Qualifications

• Minimum 2 years of experience in Customer Service, Administration, Operations or related field.
• Able to communicate effectively in Mandarin and English, both written and spoken.

Responsibilities

• Handle customer enquiries and follow-ups via WhatsApp
• Coordinate order and delivery updates with internal departments
• Maintain accurate customer records and follow-up logs
• Support daily administrative and operational tasks

Skills

Mandarin and English communication

Microsoft Excel

Microsoft Word

Detail-oriented

Customer service experience

Tools

Microsoft Excel

Microsoft Word

Job description

Operation Admin role supporting customer service and operational functions within PW Group's expanding operations.

Key responsibilities

Handle customer enquiries and follow-ups via WhatsApp

Coordinate order and delivery updates with internal departments

Maintain accurate customer records and follow-up logs

Support daily administrative and operational tasks

About you

Minimum 2 years of experience in Customer Service, Administration, Operations or a related field

Able to communicate effectively in Mandarin and English, both written and spoken

Proficient in Microsoft Excel and Word

Detail-oriented, responsible, proactive and strong in execution

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."