Mandarin-Speaking Global Customer Support Specialist (KL)

Nordicrecruiters; George Town; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Relocation support

Paid training program

Multicultural environment

Modern office in Kuala Lumpur

Job summary

Nordicrecruiters is seeking a Mandarin-speaking Customer Support Specialist (C1/C2) to join our international team in Kuala Lumpur. You will handle inquiries via phone, email, and chat, delivering professional assistance and resolving issues to ensure a high level of customer satisfaction.

You should be fluent in Mandarin, possess strong communication and problem-solving skills, and have basic computer literacy.

Qualifications

• Fluent Mandarin (C1/C2) and strong communication.
• Problem-solving and customer-oriented mindset.
• Basic computer literacy and ability to record interactions accurately.

Responsibilities

• Provide customer support via phone, email, and chat
• Handle inquiries and resolve customer issues in a professional manner
• Ensure high customer satisfaction and service quality
• Record and update customer interactions in internal systems
• Collaborate with internal teams to improve service delivery

Skills

Mandarin

Communication

Problem solving

Customer focus

Computer literacy

Job description

Nordicrecruiters is seeking a Mandarin-speaking Customer Support Specialist (C1/C2) to join our international team in Kuala Lumpur. You will handle inquiries via phone, email, and chat, delivering professional assistance and resolving issues to ensure a high level of customer satisfaction.

You should be fluent in Mandarin, possess strong communication and problem-solving skills, and have basic computer literacy.