Mandarin Customer Support Specialist — On-Site Kuala Lumpur

Savior Artigos Texteis Lda; Shah Alam; On-site; MYR 30,000 - 54,000; Full time

Job summary

Savior Artigos Texteis Lda is seeking Mandarin-speaking Customer Service Specialists to support clients in Kuala Lumpur, Malaysia. The role requires Mandarin at C1 level and English at B2 level, with a relevant degree and customer support experience preferred.

Candidates must be willing to work on-site in Kuala Lumpur and show strong communication skills, curiosity about technology, and the ability to learn quickly in a fast-paced international environment.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Experience in technical troubleshooting is an advantage.
• Familiarity with mobile OS, smartphones, tablets, PCs or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify, troubleshoot, and resolve customer issues.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information in internal systems.
• Follow training, procedures, and quality guidelines in every interaction.
• Maintain awareness of client products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in operations.

Skills

Mandarin proficiency

English proficiency

Customer service

Communication skills

Education

Bachelor's Degree / Diploma

Job description

Savior Artigos Texteis Lda is seeking Mandarin-speaking Customer Service Specialists to support clients in Kuala Lumpur, Malaysia. The role requires Mandarin at C1 level and English at B2 level, with a relevant degree and customer support experience preferred.

Candidates must be willing to work on-site in Kuala Lumpur and show strong communication skills, curiosity about technology, and the ability to learn quickly in a fast-paced international environment.