Mandarin-Speaking Expense Management Analyst

IBM Computing; Petaling Jaya; On-site; MYR 45,000 - 73,000; Full time

Job summary

IBM Consulting in Malaysia seeks an Expense Management Analyst to support expense operations across the organization, focusing on policy compliance, card administration, and audit processes. The role requires Mandarin proficiency and a strong attention to detail.

The ideal candidate has a 0–2 year background in expense management or shared services, is customer-focused, and comfortable working with MS Office and ERP systems.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Typically possesses 0-2 years of experience supporting expense management, finance operations, or shared services.
• Supports standardized Expense Management operations including, Concur Expense audit, corporate card administration, ticket management. Demonstrates strong customer focus, attention to detail, and adherence to service level commitments.
• Proven work knowledge to manage payment reporting and reconciliation activities.

Responsibilities

• Expense Report Processing and Policy Compliance
• Corporate Card Administration (Issuance, Maintenance, Delinquency Management)
• Expense Audit and Quality Assurance
• Employee Support and Case Management
• Legal Entity Maintenance when employees change
• ServiceNow/Ticket Queue Management, Aging Monitoring, and SLA Performance
• Process Documentation, Knowledge Management, and SME Support

Skills

Mandarin proficiency

Customer focus

Education

Bachelor's degree in Accounting, Finance, or related

Tools

MS Office

ERP software (end-user)

Job description

IBM Consulting in Malaysia seeks an Expense Management Analyst to support expense operations across the organization, focusing on policy compliance, card administration, and audit processes. The role requires Mandarin proficiency and a strong attention to detail.

The ideal candidate has a 0–2 year background in expense management or shared services, is customer-focused, and comfortable working with MS Office and ERP systems.