Mandarin Customer Support Specialist — Onsite Kuala Lumpur

CB Talents; Shah Alam; On-site; MYR 39,000 - 56,000; Full time

Job summary

CB Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. In this role you will handle inquiries related to orders, delivery, payment, product information, pre-orders, and general questions, communicating primarily in Mandarin with English in a professional environment. Fresh graduates are welcome.

Call center experience is not required but beneficial. You will work on-site in Kuala Lumpur, Malaysia, in a fast-paced international support

Qualifications

• C1 level Mandarin proficiency.
• C2 level English as described (reading, writing, speaking, listening).
• Bachelor's Degree, Diploma, or equivalent qualification.
• Minimum 6 months of customer support experience.
• Fresh graduates with relevant degree encouraged to apply.
• Experience in technical troubleshooting is advantageous.
• Familiarity with mobile OS, smartphones, tablets, PCs, or laptops.
• Curiosity about technology and continuous learning.
• Analytical ability to troubleshoot and resolve issues.
• Ability to work independently in a fast-paced, high-demand environment.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, and general questions.
• Assist customers by answering questions related to order status, changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, procedures, and quality guidelines in every interaction.
• Maintain awareness of client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin proficiency (C1)

English proficiency (B2)

Strong communication skills

Curiosity about technology

Willingness to be coached

Time management

Multitasking

Independent work

Education

Bachelor's Degree or Diploma

Job description

CB Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. In this role you will handle inquiries related to orders, delivery, payment, product information, pre-orders, and general questions, communicating primarily in Mandarin with English in a professional environment. Fresh graduates are welcome.

Call center experience is not required but beneficial. You will work on-site in Kuala Lumpur, Malaysia, in a fast-paced international support