Mandarin-Speaking Customer Success Specialist

Teleperformance; Malaysia; Remote; MYR 30,000 - 45,000; Full time

Job summary

Teleperformance seeks a Customer Success Specialist in Malaysia who will be the primary contact for customers using the client’s shopping channel. The CSS will support customers through inbound calls and emails while representing the client's brand values.

The ideal candidate should possess a Bachelor's Degree or Diploma, have at least 6 months in customer support, and must have B2 proficiency in English. The role emphasizes customer service orientation, active listening skills, and a positive attitude.

Training will be provided, and the job demands handling concerns professionally while maintaining high performance standards.

Qualifications

• Must have B2 level English Language proficiency in speaking and writing.
• Minimum typing speed of 40wpm with 90% accuracy.
• Minimum of 6 months experience in customer support.

Responsibilities

• Support customers to place online orders.
• Provide timely support through phone and email.
• Process payments and safeguard customer information.

Skills

Customer Service orientation

Active Listening Skills

Proactive attitude

Emotional intelligence

Analytical skills

Education

Bachelor’s Degree or Diploma

Tools

Microsoft Windows

Microsoft Office

Job description

Teleperformance seeks a Customer Success Specialist in Malaysia who will be the primary contact for customers using the client’s shopping channel. The CSS will support customers through inbound calls and emails while representing the client's brand values.

The ideal candidate should possess a Bachelor's Degree or Diploma, have at least 6 months in customer support, and must have B2 proficiency in English. The role emphasizes customer service orientation, active listening skills, and a positive attitude.

Training will be provided, and the job demands handling concerns professionally while maintaining high performance standards.