Mandarin-Speaking Customer Service & Logistics Executive

Lewis Personnel Management; Skudai; Remote; MYR 41,000 - 49,000; Full time

Benefits offered by this job

Medical Benefits

Performance Bonus

Job summary

Lewis Personnel Management in Malaysia is seeking a Mandarin-speaking logistics professional to support its freight and shipment operations. This role offers remote work with 1 RTO monthly and requires collaboration with international partners to ensure timely deliveries.

You will handle customer requests, coordinate with freight agents, monitor shipments, assist with billing, and maintain records. 2–3 years in logistics is preferred; a diploma or degree in Business/Logistics is beneficial, and

Qualifications

• Fluent in Mandarin and English, both written and spoken.
• 2–3 years of relevant logistics or customer service experience.
• Experience with shipment coordination, tracking, or international logistics is a plus.
• Diploma or equivalent; a degree in Business or Logistics is beneficial.
• Proficient with Microsoft Office Suite.

Responsibilities

• Handle customer requests and provide quotations based on shipment requirements.
• Coordinate shipment activities with freight agents, vendors, and partners.
• Monitor shipments and provide delivery updates to customers.
• Assist with billing, invoicing, and customer account registration.
• Maintain shipment records and operational documentation.
• Support regional operations and HQ to ensure efficient service delivery.

Skills

Mandarin language

English language

Education

Diploma or equivalent

Degree in Business/Logistics (beneficial)

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Work Setup: Remote with 1 RTO monthly
Schedule: 5 days per week | 2:00 PM – 11:00 PM OR 4:00 PM - 1:00 AM
Salary: UP TO RM4,000/month
Benefits: Medical Benefits and Performance Bonus

About the Role

We are looking for a Mandarin-speaking professional to join an international logistics company supporting its freight and shipment operations. This position involves assisting customers, coordinating with logistics partners, monitoring shipments, and ensuring smooth handling of time-sensitive deliveries.

Candidates with 2–3 years of experience in logistics, freight forwarding, shipping, or related customer service operations are highly encouraged to apply.

Key Responsibilities

Handle customer requests and provide quotations based on shipment requirements.

Arrange and coordinate shipment activities with freight agents, vendors, and logistics partners.

Monitor shipment progress and communicate delivery updates to customers.

Assist with shipment concerns, delays, and coordination issues.

Support billing, invoicing, and customer account registration.

Maintain accurate shipment records and operational documentation.

Work closely with regional operations and headquarters to ensure efficient service delivery.

Provide administrative support for sales activities, exhibitions, and business events when needed.

Requirements

Fluent in Mandarin and English, both written and spoken.

Preferably 2–3 years of relevant experience in logistics, freight forwarding, shipping, or customer service.

Experience handling shipment coordination, tracking, or international logistics is an advantage.

Diploma or equivalent qualification; a degree in Business, Logistics, or a related field is beneficial.

Comfortable using Microsoft Office, particularly Excel, Word, and PowerPoint.

Good communication, coordination, and problem-solving skills.

Able to work independently and manage multiple tasks.

Willing to work onsite in Johor and travel when required.

Valid driver's license; personal transportation is an advantage.