Mandarin-Speaking Customer Service Coordinator – In-House

JOB EXPERT GROUP; Kuala Lumpur; On-site; MYR 30,000 - 54,000; Full time

Benefits offered by this job

30+ days annual leave

Structured training & onboarding

Stable in-house environment

KL location accessible by LRT/MRT

Medical insurance coverage

Job summary

JOB EXPERT GROUP in Kuala Lumpur is seeking a Customer Service Coordinator to support customers across the Asia region. This bilingual role welcomes fresh graduates and offers a solid training program within a stable in-house environment.

You will handle inquiries via calls, chat, and email, maintain accurate customer records, and deliver timely solutions. Mandarin language skills are required to assist Mandarin-speaking customers from different regions.

Qualifications

• Fresh graduates encouraged to apply with full training provided.
• Willing to work on rotational shifts, including weekends and public holidays.
• Mandarin language required to handle Mandarin-speaking customers from different regions.

Responsibilities

• Provide professional customer service to customers through inbound calls, chat & email.
• Handle customer inquiries with accuracy, empathy, and a service-focused attitude.
• Provide prompt and effective solutions to customer issues.
• Follow up to ensure all cases are resolved on time.
• Keep customer records accurate and updated in the system.

Skills

Bilingual

Mandarin

Job description

JOB EXPERT GROUP in Kuala Lumpur is seeking a Customer Service Coordinator to support customers across the Asia region. This bilingual role welcomes fresh graduates and offers a solid training program within a stable in-house environment.

You will handle inquiries via calls, chat, and email, maintain accurate customer records, and deliver timely solutions. Mandarin language skills are required to assist Mandarin-speaking customers from different regions.