Mandarin-Speaking Customer Care Senior Executive (Johor)

J-Recruit Recruitment Agency; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is seeking a Customer Care Senior Executive (Mandarin) in Johor Bahru. The role involves providing excellent after-sales support to customers and managing inquiries. Candidates should possess a relevant diploma or degree, with at least 5 years of experience in customer service, preferably in the Developer industry. Fluency in Mandarin, Bahasa Malaysia, and English is required. This position offers a basic salary between RM3500 - RM5000.

Qualifications

• Minimum of 5 years of customer service experience in the Developer industry.
• Able to work independently and handle tasks efficiently.
• Fluent in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Ensure high-quality customer service.
• Respond to customer queries and needs promptly.
• Prepare management reports and manage correspondence.

Skills

Customer service experience

Interpersonal and communication skills

Problem-solving skills

Attention to detail

Positive attitude

Education

Diploma / Bachelor's degree in relevant field

Job description

A recruitment agency is seeking a Customer Care Senior Executive (Mandarin) in Johor Bahru. The role involves providing excellent after-sales support to customers and managing inquiries. Candidates should possess a relevant diploma or degree, with at least 5 years of experience in customer service, preferably in the Developer industry. Fluency in Mandarin, Bahasa Malaysia, and English is required. This position offers a basic salary between RM3500 - RM5000.