Customer Care Intern (Mandarin Proficient)

SGS; Pasir Gudang; On-site; MYR 33,480 - 44,640; Full time

Job summary

A leading inspection and certification company in Malaysia is looking for a customer service representative to assist with inbound inquiries and customer interactions. The role requires a diploma or bachelor’s degree and fluency in spoken Mandarin. Ideal candidates should have a positive attitude, be independent, and thrive as team players. Responsibilities include processing transactions and following up on business prospects, contributing to the team's success.

Qualifications

• Diploma or bachelor’s degree in any course from a recognized university/college.
• Good personality, independent, and a good team player.
• Has a positive attitude to learn.
• Fluent in spoken Mandarin; written proficiency is an added advantage.

Responsibilities

• Interact with customers via inbound telephone calls to provide information and assistance.
• Assist with processing transactions and reply to inquiries about products and services.
• Assist in recording customer interactions, details of inquiries, complaint or comments as well as actions taken.
• Assist the Section Head/Sales team in following up on business prospects.
• Perform any other responsibilities as assigned by your reporting manager/supervisor.

Skills

Good personality

Independent

Team player

Positive attitude to learn

Fluent in spoken Mandarin

Education

Diploma or bachelor’s degree

Job description

A leading inspection and certification company in Malaysia is looking for a customer service representative to assist with inbound inquiries and customer interactions. The role requires a diploma or bachelor’s degree and fluency in spoken Mandarin. Ideal candidates should have a positive attitude, be independent, and thrive as team players. Responsibilities include processing transactions and following up on business prospects, contributing to the team's success.