Mandarin Customer Service Rep - Rotational Shifts & Growth

Freelancing; Johor; Hybrid; MYR 33,480 - 55,800; Full time

Benefits offered by this job

Competitive salary and benefits package

Paid training and career development opportunities

Supportive and diverse work environment

Opportunities to grow within the company

Job summary

Freelancing is seeking enthusiastic Customer Service Representatives (Mandarin-speaking) in Johor. As a representative, you'll be the first point of contact for queries, providing exceptional service via email, chat, and call. Key qualifications include proficiency in Mandarin and English, strong communication skills, and the ability to work under pressure. The role provides a competitive salary, paid training, and career development opportunities. Flexibility for rotational shifts is required.

Qualifications

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service is an advantage, but fresh graduates are welcome.
• Strong communication and problem-solving skills are essential.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work on rotational shifts, including weekends and public holidays.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call professionally.
• Provide accurate information and assistance to customers.
• Resolve concerns while maintaining empathy and professionalism.
• Document customer interactions and update records.
• Escalate complex issues to relevant teams when necessary.
• Work closely with team members to achieve performance targets.

Skills

Proficiency in Mandarin (spoken and written)

Proficiency in English

Strong communication skills

Problem-solving skills

Ability to handle multiple tasks

Job description

Freelancing is seeking enthusiastic Customer Service Representatives (Mandarin-speaking) in Johor. As a representative, you'll be the first point of contact for queries, providing exceptional service via email, chat, and call. Key qualifications include proficiency in Mandarin and English, strong communication skills, and the ability to work under pressure. The role provides a competitive salary, paid training, and career development opportunities. Flexibility for rotational shifts is required.