Client Operations & Success Specialist (Mandarin Speaker)

Hidden Gems Talent; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Hidden Gems Talent is seeking Mandarin-speaking professionals to join a growing tech company’s client operations and success team in Kuala Lumpur. You will work closely with restaurant clients to configure menus, pricing, promotions, and ordering details, ensuring a smooth onboarding and ongoing value delivery.

This client-facing role combines operational problem-solving, onboarding, and relationship management.

Qualifications

• Fluent in English and Mandarin with client-facing communication experience.
• Strong analytical thinking and high attention to detail.
• Able to manage multiple priorities and coordinate with cross-functional teams.

Responsibilities

• Understand client needs and translate requirements into practical solutions.
• Ensure restaurant menus, pricing, promotions, and item details are accurate in the system.
• Assist onboarding of new clients and coordinate implementation for a smooth launch.
• Perform quality checks and troubleshoot issues to maintain accurate ordering experiences.
• Build and maintain strong client relationships and coordinate across internal teams.
• Manage ongoing account needs including billing queries and regular client check-ins.
• Identify opportunities to improve client experience and retention.
• Own issues end-to-end and seek process improvements.

Skills

Mandarin

English

Client onboarding

Relationship mgmt

Problem-solving

Attention to detail

Job description

We're looking for Mandarin-speaking professionals to join the client operations and success team of a growing technology company transforming restaurant operations through AI-powered ordering solutions.

This is a client-facing opportunity that combines operational problem-solving, implementation, onboarding and relationship management. You'll work closely with restaurant clients to ensure their menus and ordering systems are accurately configured, new clients have a smooth onboarding experience, and existing clients continue to receive value from the platform.

Depending on your experience and strengths, you'll focus on product implementation, client onboarding or ongoing customer success.

What You'll Do

• Work directly with restaurant clients to understand their operational needs, clarify requirements and resolve queries.


• Ensure restaurant menus, pricing, promotions, item availability, modifiers and other details are accurately reflected in the company's system.


• Support new client onboarding by gathering information, coordinating implementation and ensuring the system is ready for launch.


• Conduct quality checks, identify inconsistencies and troubleshoot issues to maintain accurate ordering experiences.


• Build strong client relationships and coordinate with internal teams to address client needs.


• Manage ongoing account requirements, including service coordination, billing queries and regular client check-ins.


• Identify opportunities to improve client experience, strengthen retention and introduce additional products or services where relevant.


• Take ownership of issues, follow through on resolutions and continuously look for ways to improve operational processes.

What We're Looking For

• Fluent in both English and Mandarin, with the ability to communicate confidently with clients in both languages.


• Strong analytical thinking and excellent attention to detail.


• Good communication and rapport-building skills.


• A proactive problem-solver who can understand complex requirements and translate them into practical solutions.


• Comfortable managing multiple priorities, coordinating with different stakeholders and taking ownership of outcomes.


• Adaptable and eager to learn in a fast-paced technology environment.


• Willing to work on-site daily in Kuala Lumpur and work night shifts supporting US-based clients.