Mandarin Service Desk Agent — Flexible Location

Fujitsu Limited; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Fujitsu Limited in Kuala Lumpur is seeking a Service Desk Analyst to be the first contact for users, handling routine incidents and requests with a focus on timely resolution.

The role requires a Bachelor's degree in IT or any field, and at least 6 months of service desk experience. Fresh graduates are encouraged to apply, and candidates must be willing to work shifts or adapt to changing hours.

Qualifications

• Candidate must have a Bachelor's Degree in IT or any field.
• Candidates should possess basic IT Knowledge, with at least 6 months of experience working in a Service Desk Environment.
• Fresh graduates are encouraged to apply; willing to work on shift or flexible to changes in work time.

Responsibilities

• Provide a single point of contact for users and handle routine incidents and requests.
• Deliver 1st line support for incidents and basic technical queries related to IT products.
• Escalate complex issues according to escalation procedures when outside scope.

Skills

Basic IT Knowledge

Service Desk Experience

Shift Flexibility

Education

Bachelor's Degree in IT or any field

Job description

Fujitsu Limited in Kuala Lumpur is seeking a Service Desk Analyst to be the first contact for users, handling routine incidents and requests with a focus on timely resolution.

The role requires a Bachelor's degree in IT or any field, and at least 6 months of service desk experience. Fresh graduates are encouraged to apply, and candidates must be willing to work shifts or adapt to changing hours.