Bilingual IT Helpdesk Agent (Mandarin/English)

Fujitsu Systems Global Solutions Management Sdn. Bhd.; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Fujitsu Systems Global Solutions Management Sdn. Bhd. seeks a 1st line support specialist to be the primary contact for users, handling routine and non-routine incidents, problems and requests.

The role provides 1st line support, working on standard queries for a small product set, with Mandarin and English language skills preferred to communicate with Mandarin-speaking clients. Candidate should possess a Bachelor's Degree in IT or any field, and be willing to work on shifts or flexible times as

Qualifications

• Bachelor's Degree in IT or any field is required.
• Fresh graduates are encouraged to apply.
• Willingness to work on shift or flexible hours.

Responsibilities

• Provide 1st line support for incidents, problems and requests.
• Document actions taken and escalate when necessary.
• Monitor SLAs and communicate with users.
• Work under supervision on standard queries related to a small set of products.

Skills

Mandarin speaking

English proficiency

IT knowledge

Customer service

Problem solving

Education

Bachelor's Degree in IT or any field

Job description

Fujitsu Systems Global Solutions Management Sdn. Bhd. seeks a 1st line support specialist to be the primary contact for users, handling routine and non-routine incidents, problems and requests.

The role provides 1st line support, working on standard queries for a small product set, with Mandarin and English language skills preferred to communicate with Mandarin-speaking clients. Candidate should possess a Bachelor's Degree in IT or any field, and be willing to work on shifts or flexible times as