Mandarin Bilingual IT Service Desk Agent

Fujitsu Limited; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Fujitsu in Kuala Lumpur is seeking a Mandarin bilingual Service Desk Agent to be the first point of contact for IT support. You will diagnose incidents, provide user guidance, and handle service requests with a customer-focused approach to ensure smooth day-to-day operations.

You will work within established processes while safeguarding information security, updating tickets accurately, and collaborating with the team to improve service delivery.

Qualifications

• Experience delivering IT service desk support with a customer-centric approach.
• Knowledge of common hardware and software fundamentals and IT service processes.
• Understanding of ITIL basics and security awareness in daily operations.
• Ability to document actions accurately and follow escalation procedures.

Responsibilities

• Diagnose and resolve incidents to ensure smooth IT operations.
• Provide user guidance and handle service requests with empathy.
• Escalate complex issues and maintain ticket records per procedures.
• Adhere to security policies and strive for continuous improvement.

Skills

Technical troubleshooting

Verbal & written comms

Multitasking

Customer orientation

Attention to details

Teamwork

Tools

ITSM tools

Job description

Fujitsu in Kuala Lumpur is seeking a Mandarin bilingual Service Desk Agent to be the first point of contact for IT support. You will diagnose incidents, provide user guidance, and handle service requests with a customer-focused approach to ensure smooth day-to-day operations.

You will work within established processes while safeguarding information security, updating tickets accurately, and collaborating with the team to improve service delivery.