Mandarin IT Service Desk Agent – L1 Support

Fujitsu Limited; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Structured training

Career growth opportunities

Job summary

Fujitsu Limited in Malaysia is hiring a Service Desk Agent (L1) to join our IT support team. You will be the first point of contact for IT requests and support users with basic hardware, software, and account access issues.

Strong Mandarin proficiency and excellent communication/customer service mindset are essential. The role requires rotating 24/7 shifts and offers structured training to grow technical skills within the company.

Qualifications

• Mandarin proficiency (read, speak, write) required.
• Strong communication and customer service mindset.
• Basic computer skills and a willingness to learn.
• Internal employees from any department welcome, including fresh graduates or diploma holders.

Responsibilities

• Be the first point of contact for IT support requests (phone, email, chat, ticketing system).
• Help users with basic hardware, software, and account access issues.
• Log and track incidents, and escalate when needed.
• Follow standard procedures and ensure a great user experience.
• Learn new IT tools and grow your technical skills.

Skills

Mandarin proficiency

Communication

Customer service

Job description

Fujitsu Limited in Malaysia is hiring a Service Desk Agent (L1) to join our IT support team. You will be the first point of contact for IT requests and support users with basic hardware, software, and account access issues.

Strong Mandarin proficiency and excellent communication/customer service mindset are essential. The role requires rotating 24/7 shifts and offers structured training to grow technical skills within the company.