IT Service Desk Analyst — Mandarin/Cantonese

VF Corporation; Kuala Lumpur; On-site; MYR 42,000 - 62,000; Full time

Job summary

VF Corporation in Kuala Lumpur, Malaysia seeks a Service Desk Analyst to resolve technical problems in a call center/help desk environment, using customer service skills and technical knowledge to assist with software and hardware usage and training.

You will handle desktop, laptop, and network service issues, following documented procedures and escalating complex problems to the appropriate team, while maintaining clear communication with users.

Qualifications

• Bachelor’s degree in Information Technology or related field.
• Equivalent years of experience may be considered.
• Strong written and oral communication skills.

Responsibilities

• Follow documented and standardized procedures to diagnose and troubleshoot incoming employee calls.
• Provide support services to employees with technical problems and IT issues involving desktop, laptop, or network services.
• Offer timely resolution of less complex problems or elevate issues to appropriate technical personnel.

Skills

Communication skills

Mandarin

Cantonese

Education

Bachelor’s degree in Information Technology or related field

Job description

VF Corporation in Kuala Lumpur, Malaysia seeks a Service Desk Analyst to resolve technical problems in a call center/help desk environment, using customer service skills and technical knowledge to assist with software and hardware usage and training.

You will handle desktop, laptop, and network service issues, following documented procedures and escalating complex problems to the appropriate team, while maintaining clear communication with users.