Mandarin IT Helpdesk Agent – 1st Line Support

Fujitsu; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Job summary

Fujitsu in Kuala Lumpur is seeking an entry-level IT Helpdesk professional to provide 1st line support for incidents and requests. You will act as the single point of contact for users, addressing routine queries and minor problems within defined SLAs.

This role requires a Bachelor's in IT or related field, basic IT knowledge, and up to 6 months in a service desk environment. Shift flexibility is required to accommodate changing work times.

Qualifications

• Bachelor's Degree in IT or any field.
• Basic IT knowledge with at least 6 months of Service Desk experience. Fresh graduates welcome.
• Willing to work on shift or flexible to changes in work time.

Responsibilities

• Provide 1st line support for incidents, problems and requests.
• Act as a single point of contact for users in routine matters.
• Follow established processes and document actions taken.
• Escalate non-routine issues to ensure timely resolution.
• Monitor service levels and report on performance.
• Collaborate with team members and develop personal development plans.

Skills

Basic IT knowledge

Service desk experience

Education

Bachelor's Degree in IT

Job description

Fujitsu in Kuala Lumpur is seeking an entry-level IT Helpdesk professional to provide 1st line support for incidents and requests. You will act as the single point of contact for users, addressing routine queries and minor problems within defined SLAs.

This role requires a Bachelor's in IT or related field, basic IT knowledge, and up to 6 months in a service desk environment. Shift flexibility is required to accommodate changing work times.