Japanese-Bilingual IT Service Desk Agent

Fujitsu Limited; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

Fujitsu Malaysia is expanding its talent pool for Japanese bilingual Service Desk professionals in Kuala Lumpur. The Service Desk Agent is the first point of contact for IT support, delivering responsive, user-focused help to keep daily operations running smoothly.

Fresh graduates are encouraged to apply. The role emphasizes technical troubleshooting, excellent customer experience, and secure, process-driven support in line with ITSM best practices.

Qualifications

• Technical troubleshooting to resolve IT issues.
• Verbal and written communication skills.
• Multitasking across multiple tickets and channels.
• Customer-oriented support mindset.
• Attention to detail in ticketing and documentation.
• Teamwork and collaboration within the service desk.
• Knowledge of IT security principles.
• Understanding of ITSM processes and SLAs.
• Familiarity with automation and AI in support.

Responsibilities

• Provides first-line IT support to users.
• Diagnoses incidents and guides users to resolution.
• Escalates complex issues as needed and tracks progress.
• Maintains accurate ticket records and documentation.
• Adheres to security policies and procedures.
• Supports continuous improvement of processes.

Skills

Technical troubleshooting

Verbal and written communication

Multitasking

Customer orientation

Attention to details

Teamwork

Tools

ITSM tools

ITIL basics

Job description

Fujitsu Malaysia is expanding its talent pool for Japanese bilingual Service Desk professionals in Kuala Lumpur. The Service Desk Agent is the first point of contact for IT support, delivering responsive, user-focused help to keep daily operations running smoothly.

Fresh graduates are encouraged to apply. The role emphasizes technical troubleshooting, excellent customer experience, and secure, process-driven support in line with ITSM best practices.