Mandarin Partner Acquisition Specialist

Concentrix; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Concentrix Malaysia is seeking a Specialist, Customer Acquisition (Mandarin Verbal Communication Only) to drive partner-led growth in the B2B space from Kuala Lumpur. You will build relationships with key partners, manage pipelines, and coordinate with sales, marketing, and support teams to close deals.

The ideal candidate holds a Diploma or higher with 1–2 years in B2B inside sales, account management, tele-sales, or customer success, and can communicate effectively in Mandarin and English.

Qualifications

• Minimum Diploma or above with 1–2 years of experience in B2B Inside Sales, Account Management, Tele-Sales, or Customer Success.
• Local Malaysian only.
• Strong relationship-building and communication skills.
• Experience in channel sales, account management, or partnership roles.
• Understanding of B2B business ecosystem.
• Ability to manage multiple partners and prioritize tasks.
• Data-driven mindset with strong reporting and forecasting skills.
• Comfortable presenting to stakeholders and driving business conversations.

Responsibilities

• Develop and maintain strong relationships with key partners, resellers, distributors, and strategic alliances.
• Serve as the primary point of contact for assigned partners.
• Conduct regular business reviews to align goals, performance, and action plans.
• Create joint business plans with partners to drive pipelines, revenue, and market expansion.
• Identify opportunities for upselling, cross-selling, and co-selling with partners.
• Monitor partner performance against agreed KPIs and take corrective actions where required.
• Execute MQL lead as assigned to respective countries.
• Drive partner-led sales motions and support partners through the entire sales cycle.
• Collaborate with internal sales teams to co-sell into key accounts.
• Forecast partner revenue accurately and track ongoing deal progress.
• Equip partners with product, technical, and sales knowledge needed to be successful.
• Coordinate training programs, workshops, and certifications.
• Ensure partners understand product updates, competitive positioning, and value propositions.
• Work with partners to develop and execute co-marketing campaigns.
• Promote partner-led events, webinars, and demand-generation activities.
• Support partners in building strong market presence and brand alignment.
• Ensure partners adhere to company policies, programs, and compliance requirements.
• Manage partner onboarding processes to ensure smooth activation.
• Use CRM tools to track partner engagements, opportunities, and overall business health.
• Work closely with sales, marketing, finance, operations, and support teams to deliver a seamless partner experience.
• Provide partner feedback to product and leadership teams for continuous improvement.

Skills

Relationship-building

Communication skills

B2B sales

Partner management

Forecasting

Data-driven

Education

Diploma or above

Tools

CRM tools

Job description

Concentrix Malaysia is seeking a Specialist, Customer Acquisition (Mandarin Verbal Communication Only) to drive partner-led growth in the B2B space from Kuala Lumpur. You will build relationships with key partners, manage pipelines, and coordinate with sales, marketing, and support teams to close deals.

The ideal candidate holds a Diploma or higher with 1–2 years in B2B inside sales, account management, tele-sales, or customer success, and can communicate effectively in Mandarin and English.