Mandarin CX Specialist - Content & Policy Support

Aisling Group; Kuala Lumpur; On-site; MYR 33,480 - 50,220; Full time

Job summary

A dynamic service company in Kuala Lumpur seeks a Senior Process Executive fluent in Mandarin. In this role, you will enhance user experiences online, manage content across digital platforms, and meet productivity requirements. You should have over 6 months of relevant experience and the ability to multitask in a fast-paced environment. The position works Monday to Saturday with no night shifts.

Qualifications

• Prior experience of more than 6 months is required.
• Must have excellent writing, reading, and speaking skills in Mandarin.
• Ability to manage content effectively on digital platforms.

Responsibilities

• Create a positive environment and improve user experience online.
• Respond to user inquiries with high quality, speed, empathy, and accuracy.
• Resolve inquiries according to defined policies and procedures.

Skills

Excellent writing skills in Mandarin

High typing speed

Strong communication skills

Tools

MS Office

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job Sr Process Executive (Mandarin)

Job Description:

· Working towards creating a positive environment andimprove user experience online.

· Managing and safeguarding content effectively ondigital platforms.

· Responding to user inquiries with high quality,speed, empathy, and accuracy.

· Understanding and remaining up to date with clientpolicies and guidelines.

· Resolving inquires according to defined policiesand procedures.

· Fulfillingbase productivity and qualityrequirements.

· No Night shifts.Workdays: 5 days in a week(Monday to Saturday – 5 working days in this range will be cyclic)

Job Requirements:

· Must have prior experience of more than 6 month.

· Excellent writing, reading and speaking skills in MANDARINlanguage is must.

· Computer knowledge, the ability to browse theinternet, ability to send and receive emails, good typing speed, and expertisein M.S.Office is required.

· Connect & provide highest level of satisfactionto the customer. Manage the timely and accurate payments for Program inaccordance with the agreed upon SLA.

· Quick learning and understanding of MicrosoftPolicies.

· Ability to work in a complex multitaskingenvironment (navigating through multiple on-line systems).

· Flexible to extend the shift hours during Peak andNon-Peak seasons.