Sr Process Executive (Mandarin)

Aisling Group; Kuala Lumpur; On-site; MYR 33,480 - 50,220; Full time

Job summary

A dynamic service company in Kuala Lumpur seeks a Senior Process Executive fluent in Mandarin. In this role, you will enhance user experiences online, manage content across digital platforms, and meet productivity requirements. You should have over 6 months of relevant experience and the ability to multitask in a fast-paced environment. The position works Monday to Saturday with no night shifts.

Qualifications

• Prior experience of more than 6 months is required.
• Must have excellent writing, reading, and speaking skills in Mandarin.
• Ability to manage content effectively on digital platforms.

Responsibilities

• Create a positive environment and improve user experience online.
• Respond to user inquiries with high quality, speed, empathy, and accuracy.
• Resolve inquiries according to defined policies and procedures.

Skills

Excellent writing skills in Mandarin

High typing speed

Strong communication skills

Tools

MS Office

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job Sr Process Executive (Mandarin)

Job Description:

• Working towards creating a positive environment and improve user experience online.
• Managing and safeguarding content effectively on digital platforms.
• Responding to user inquiries with high quality, speed, empathy, and accuracy.
• Understanding and remaining up to date with client policies and guidelines.
• Resolving inquiries according to defined policies and procedures.
• Fulfilling base productivity and quality requirements.
• No Night shifts. Workdays: 5 days in a week (Monday to Saturday – 5 working days in this range will be cyclic)

Job Requirements:

• Must have prior experience of more than 6 month.
• Excellent writing, reading and speaking skills in Mandarin language is must.
• Computer knowledge, the ability to browse the internet, ability to send and receive emails, good typing speed, and expertise in MS Office is required.
• Connect & provide highest level of satisfaction to the customer. Manage the timely and accurate payments for Program in accordance with the agreed upon SLA.
• Quick learning and understanding of Microsoft Policies.
• Ability to work in a complex multitasking environment (navigating through multiple on-line systems).
• Flexible to extend the shift hours during Peak and Non-Peak seasons.