Mandarin Customer Service Advisor I

cnx; Kuala Lumpur; On-site; MYR 33,000 - 51,000; Full time

Job summary

cnx is seeking an Advisor I, Customer Service – Mandarin to interface with customers via calls or the Internet depending on client requirements. The role focuses on providing service support and resolving routine issues related to the client’s products or services.

The position requires handling customer inquiries, maintaining product knowledge, and striving to meet KPIs while delivering courteous, professional service. Shifts may rotate to meet program needs.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail and multitasking in a fast-paced environment.

Responsibilities

• Ensure service delivered meets KPIs.
• Clarify customer requirements; probe for understanding and provide resolution using resources.
• Listen attentively and build rapport with customers, demonstrating empathy.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work and document accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in the call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication skills

Computer literacy

Attention to detail

Teamwork

Education

High school diploma

Tools

Call tracking database

Job description

cnx is seeking an Advisor I, Customer Service – Mandarin to interface with customers via calls or the Internet depending on client requirements. The role focuses on providing service support and resolving routine issues related to the client’s products or services.

The position requires handling customer inquiries, maintaining product knowledge, and striving to meet KPIs while delivering courteous, professional service. Shifts may rotate to meet program needs.