Mandarin Customer Experience Executive

Antasis; Malaysia; On-site; MYR 39,000 - 56,000; Full time

Job summary

Antasis in Malaysia is seeking a Customer Service Executive (Mandarin) to provide exceptional support to customers, resolve inquiries, and handle complaints. The role requires empathy, strong communication, and a commitment to delivering quality service.

Key duties include responding to inquiries across channels, accurate documentation in the CRM, and collaboration with internal teams to improve service quality.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Experience in customer service is essential.
• Excellent verbal and written communication skills.
• Proficiency in CRM systems and Microsoft Office Suite.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Troubleshoot issues and collaborate with internal teams to resolve cases.
• Maintain accurate records in the CRM and generate reports on recurring issues.

Skills

Customer service

Communication skills

Empathy

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM systems

Microsoft Office

Job description

Antasis in Malaysia is seeking a Customer Service Executive (Mandarin) to provide exceptional support to customers, resolve inquiries, and handle complaints. The role requires empathy, strong communication, and a commitment to delivering quality service.

Key duties include responding to inquiries across channels, accurate documentation in the CRM, and collaboration with internal teams to improve service quality.