Mandarin-Cantonese Sales Advisor II

Concentrix; Kuala Kubu Bharu; On-site; MYR 29,000 - 47,000; Full time

Job summary

Concentrix in Malaysia is seeking an Advisor II, Sales (Traditional Mandarin + Cantonese Speaker) to handle inbound/outbound calls and online inquiries, selling products and services while processing orders and providing basic customer service.

The role emphasizes strong communication, needs-based probing, product knowledge, and achieving sales KPIs, with willingness to rotate shifts if required.

Qualifications

• High school diploma with six months of sales experience preferred.
• Demonstrated sales technique and product knowledge preferred.
• Courteous with strong customer service orientation.
• Strong communication and negotiation skills required.
• Ability to effectively communicate, both written and verbally.
• Skilled in multi-tasking; adapt to changes quickly.
• Strong computer navigation skills and PC knowledge.
• Ability to learn and think conceptually.
• Dependable with proficient attention to detail.
• Demonstrate patience in all customer contact situations.

Responsibilities

• Achieving specific sales targets and maximizing sale opportunities on each and every call
• Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Skills

Sales

Customer service

Communication

Negotiation

Multi-tasking

PC skills

Education

High school diploma

Job description

Concentrix in Malaysia is seeking an Advisor II, Sales (Traditional Mandarin + Cantonese Speaker) to handle inbound/outbound calls and online inquiries, selling products and services while processing orders and providing basic customer service.

The role emphasizes strong communication, needs-based probing, product knowledge, and achieving sales KPIs, with willingness to rotate shifts if required.