Manager Technical Sales

DKSH Malaysia Sdn Bhd; Selangor; On-site; MYR 180,000 - 240,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking a Manager, Technical Sales in Malaysia to drive performance in the Performance Materials division. You will manage strategic customer relationships, pursue new opportunities, and translate market intelligence into focused sales outcomes.

You will lead a team with 3–5 years of managerial experience, ensure targets are met, and provide regular forecasting and strategic planning to senior leadership.

Qualifications

• Bachelor’s degree in Food Science or related field.
• Excellent communication and interpersonal skills with stakeholders at all levels.
• Minimum 3–5 years in a technical sales role and 2–3 years in a managerial capacity.

Responsibilities

• Drive key account performance and sustainable growth in Malaysia.
• Manage key customer accounts and relationships, ensuring sales targets and customer satisfaction.
• Develop business plans, forecast sales, and monitor market trends and competition.
• Promote products through targeted customer visits and feedback to suppliers.
• Maintain CRM records and manage project pipeline from opportunities to close.
• Coordinate reporting, plans, and analyses to support decision making.

Skills

Communication skills

Negotiation skills

Interpersonal skills

Time management

Ownership

Problem solving

Education

Bachelor's degree in Food Science or related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

The Manager, Technical Sales is responsible for driving key account performance and sustainable business growth within DKSH's Performance Materials division in Malaysia. This role creates commercial value by managing strategic customer relationships,pursuing new business opportunities, and translating market intelligence into focused and impactful sales outcomes.

What You Will Deliver

• Manage key customer accounts and relationships with consistency and professionalism, ensuring sales objectives are met and customer satisfaction is maintained
• Monitor the achievement of sales targets and proactively identify and propose business development plans across priority customers, key projects, and untapped customer segments
• Conduct market surveys and analyze competitor trends, customer developments, and industry challenges to support informed commercial decision-making
• Deliver regular and accurate sales forecasting and variance analysis to ensure budget achievement and operational alignment
• Keep management informed through timely submission of activity and results reports, including daily call reports, weekly work plans, and monthly and annual performance analyses
• Monitor competitive activity by gathering current marketplace intelligence on pricing, products, delivery schedules, and merchandising approaches
• Develop and grow commercial relationships with assigned key industrial customers while actively prospecting for new accounts to strengthen market penetration
• Conduct targeted customer visits to promote products and provide structured feedback to the business and suppliers on customer responses and market activity
• Manage the project pipeline via Customer Relationship Management (CRM) systems to convert new business opportunities into commercial success
• Resolve customer complaints by investigating root causes, developing solutions, and presenting clear recommendations to management
• Administrative duties and coordination tasks as required

What You Bring

• Bachelor's degree or higher in Food Science or a related field
• Minimum 3 to 5 years of experience in a similar technical sales role
• Minimum 2 to 3 years of experience in a managerial capacity
• Sound knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, and storage standards
• Excellent communication, negotiation, and interpersonal skills with the ability to engage stakeholders confidently at all levels, both internally and externally
• Strong organizational and time management skills with the ability to handle multiple priorities, work well under pressure, and meet deadlines consistently
• Demonstrated sense of ownership and accountability, with a proactive, problem-solving mindset and a bias for prompt and decisive action
• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Technical Sales.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.