Senior Executive Client Management Administration

DKSH Malaysia Sdn Bhd; Selangor; On-site; MYR 45,000 - 89,000; Full time

Benefits offered by this job

Job summary

DKSH Malaysia Sdn Bhd is seeking a Senior Executive Client Management Administration to manage client accounts and drive sustainable growth within the Consumer Goods division. You will coordinate promotional plans, report performance, and liaise with internal and external stakeholders to ensure smooth execution and strong client relationships.

Fluency in English and FMCG experience are essential. The role includes budget monitoring, stock management, and ensuring timely communication across

Qualifications

• Diploma or certification in Business Administration or Marketing Studies.
• Minimum 2–3 years of sales or FMCG experience.
• Strong client management and communication across stakeholders.
• Proven project management and multitasking abilities.
• Proficiency in Microsoft Excel, Word and PowerPoint.
• Fluency in English, both written and spoken.

Responsibilities

• Support client account management and promotional plans.
• Coordinate cross‑functional activities with internal teams and units.
• Prepare regular sales, promotion, and distribution reports.
• Monitor stock and coordinate promotional material deliveries.
• Assist with trade promotion claims and monthly business reviews.
• Drive learning and development within the client management team.

Skills

Client management

Sales support

Project coordination

Data analysis

MS Excel

Communication skills

English fluency

Education

Diploma or certification in Business Administration

Marketing studies certificate

Tools

Microsoft Excel

PowerPoint

MS Word

Job description

Senior Executive Client Management Administration

The Senior Executive, Client Management Adminsitration is responsible for managing client accounts to ensure smooth business integration and drive sustainable business growth within DKSH's Consumer Goods division in Malaysia. This role is pivotal in sustaining strong client relationships by executing promotional plans, maintaining accurate performance reporting, and ensuring seamless coordination across internal and external stakeholders.

• Support the management of day-to-day operating expenditures against budgets to ensure efficient and responsible use of resources
• Execute and monitor promotional plans to achieve defined marketing goals and drive brand visibility across the market
• Gather and consolidate market and customer feedback on current product ranges and new product introductions to inform client strategy
• Communicate new developments relating to client and competitor products to the sales team to ensure they remain commercially informed and prepared
• Coordinate and communicate all planned activities to relevant operational departments and Business Units to ensure aligned and timely execution
• Liaise with clients' marketing teams to coordinate promotional material deliveries and ensure all marketing activities are accurately communicated and updated across the DKSH team
• Coordinate the withdrawal of samples and free-of-charge (FOC) items from the warehouse to pre-planned destinations
• Monitor stock balances, manage near-expiry stock clearance, and address high stock holding situations to maintain healthy inventory levels
• Proactively establish and maintain effective workflows and communications to support the product team in managing multiple projects and tasks simultaneously
• Generate and maintain regular sales, promotion, and distribution reports including daily sales tracking, weekly stock balance reports, Monthly Sales Analysis Reports, Advertising and Promotion (A&P) tracking, trade promotion claims matching, and Monthly Business Review deck preparation to support performance monitoring and decision-making
• Work closely with the sales team on promotional planning submissions for client approval and monitor, verify, and match complete claim submissions in the trade promotion management system on a daily basis
• Conduct monthly write-off processes and Business Reviews with clients as required to evaluate performance and align on strategic priorities
• Guide and support team delivery of function goals, driving consistent execution against agreed targets
• Drive team learning and development in Client Management practices and DKSH values, while pursuing continuous self-improvement to enhance professional effectiveness
• Administrative duties and coordination tasks as required
• Diploma or certification in Business Administration, Marketing Studies, or a relevant educational background
• Minimum 2 to 3 years of sales or relevant experience in the Fast Moving Consumer Goods (FMCG) industry
• Strong understanding of clients' industry, business, and products
• Strong client management and communication skills with the ability to liaise effectively across diverse internal and external stakeholders
• Proven project management skills with the ability to handle multiple tasks and priorities simultaneously
• Strong analytical background and knowledge of statistical analysis methods
• Cultural awareness and sensitivity, particularly in cross-country and cross-cultural interactions
• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPointFluency in English, both written and spoken

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long‑term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Client Management.

#LI-MY3

• Support the management of day-to-day operating expenditures against budgets to ensure efficient and responsible use of resources
• Execute and monitor promotional plans to achieve defined marketing goals and drive brand visibility across the market
• Gather and consolidate market and customer feedback on current product ranges and new product introductions to inform client strategy
• Communicate new developments relating to client and competitor products to the sales team to ensure they remain commercially informed and prepared
• Coordinate and communicate all planned activities to relevant operational departments and Business Units to ensure aligned and timely execution
• Liaise with clients' marketing teams to coordinate promotional material deliveries and ensure all marketing activities are accurately communicated and updated across the DKSH team
• Coordinate the withdrawal of samples and free‑of‑charge (FOC) items from the warehouse to pre‑planned destinations
• Monitor stock balances, manage near‑expiry stock clearance, and address high stock holding situations to maintain healthy inventory levels
• Proactively establish and maintain effective workflows and communications to support the product team in managing multiple projects and tasks simultaneously
• Generate and maintain regular sales, promotion, and distribution reports including daily sales tracking, weekly stock balance reports, Monthly Sales Analysis Reports, Advertising and Promotion (A&P) tracking, trade promotion claims matching, and Monthly Business Review deck preparation to support performance monitoring and decision‑making
• Work closely with the sales team on promotional planning submissions for client approval and monitor, verify, and match complete claim submissions in the trade promotion management system on a daily basis
• Conduct monthly write‑off processes and Business Reviews with clients as required to evaluate performance and align on strategic priorities
• Guide and support team delivery of function goals, driving consistent execution against agreed targets
• Drive team learning and development in Client Management practices and DKSH values, while pursuing continuous self‑improvement to enhance professional effectiveness
• Administrative duties and coordination tasks as required

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Advertising, Marketing & Communications Services 1,001-5,000 employees

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

Researching careers? Find all the information and tips you need on career advice.