MANAGER, PURCHASING

CARSOME Sdn Bhd; Semenyih; On-site; MYR 90,000 - 150,000; Full time

Job summary

CARSOME Sdn Bhd in Semenyih, Selangor, is seeking a highly organized Purchasing Manager to lead inspection and procurement operations. You will oversee the end-to-end management of our inspection workforce, balancing manpower scheduling with high-volume transaction targets in a fast-paced retail environment.

You will manage lead assignment, SLA/TAT adherence, and post-inspection negotiations to secure vehicle purchases.

Qualifications

• Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.
• Proven track record of managing large teams of inspectors or frontline staff in a high-pressure environment.
• Excellent negotiation and persuasion skills with a focus on closing high-value retail deals.
• Strong ability to track operational metrics, manage scheduling spreadsheets, and produce weekly performance reports.
• Excellent interpersonal skills to manage internal stakeholders (BST, TCA, B2C) and external customers.
• Ability to work 6 days a week (including weekends) in a retail/branch-based setting.

Responsibilities

• Strategize and manage daily manpower schedules for inspectors across all channels to ensure 100% coverage.
• Promptly assign new leads to inspectors and monitor progress to meet TAT and SLA.
• Review operational capacity for low and high-volume periods to optimize completion times.
• Oversee the website-generated funnel and educate customers on the inspection process.
• Own post-inspection negotiation to secure vehicle purchases and meet monthly targets.
• Lead daily follow-ups with customers to drive deal confirmation or bidding participation.
• Manage post-bidding communication and confirm results with customers.
• Coordinate with BST team to secure appointment slots for successful deals and smooth transfers.
• Manage weekly reporting for the TCA team and ensure data accuracy in inspection reports.
• Provide rapid car value estimations to expedite customer decision-making and improve conversion.

Skills

Negotiation

Leadership

Operational planning

Scheduling

Reporting

Automotive procurement

Job description

PERMANENT - FULL TIME

Job Description

Job Title

Manager, Purchasing

Work Location

CARSOME

About You

We are looking for a highly organized and results-driven Purchasing Manager to lead our inspection and procurement operations. You will be responsible for the end-to-end management of our inspection workforce, ensuring that every lead—whether inbound, outbound, or web-generated is converted efficiently. You are a master of operational flow, a strong negotiator, and a leader who can balance manpower scheduling with high-volume transaction targets in a fast-paced retail environment.

Your Day-to-Day

Operational Excellence & Manpower Planning

Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.

Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).

Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).

Website Lead Conversion: Oversee the website-generated funnel, ensuring customers are clearly educated on the CARSOME inspection process and flow.

Deal Negotiation: Take ownership of the negotiation process post-inspection to secure vehicle purchases and meet monthly procurement targets.

Proactive Follow-ups: Lead daily follow-up activities with pending customers to drive deal confirmation or encourage participation in bidding sessions.

Post-Bidding & Transaction Coordination

Bidding Management: Manage the post-bidding communication cycle, confirming results with customers and facilitating offer acceptance or rejection.

Cross-functional Coordination: Liaise with the BST team to secure appointment slots for successful deals, ensuring a seamless ownership transfer and transaction experience.

Reporting & Quality Assurance

TCA Compliance: Manage the weekly reporting for the TCA team, ensuring data accuracy for all inspection reports (averaging 3–5 reports per inspector based on capacity).

Valuation Support: Support the B2C CC team by providing rapid car value estimations to expedite customer decision-making and improve conversion rates.

Your Know-How

Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.

Proven track record of managing large teams of inspectors or frontline staff in a high-pressure environment.

Exceptional negotiation and persuasion skills with a focus on closing high-value retail deals.

Strong ability to track operational metrics, manage scheduling spreadsheets, and produce accurate weekly performance reports.

Excellent interpersonal skills to manage both internal stakeholders (BST, TCA, B2C) and external customers.

Ability to work 6 days a week (including weekends) in a retail/branch-based setting.

About Us

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With presence across Malaysia, Indonesia, Thailand and Singapore, we aim to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience.

CARSOME provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.

Vision

To create the most trusted vehicle ownership ecosystem powered by technology & data.

Mission

To provide our customers with peace of mind through the entire lifecycle of their pre‑owned vehicle ownership experience.