ASSISTANT MANAGER, PURCHASING

CARSOME Sdn Bhd; Nilai; Presencial; MYR 89.000 - 134.000; Jornada completa

Descripción de la vacante

CARSOME Sdn Bhd is seeking an organized Assistant Manager, Purchasing to supervise inspection and procurement operations across multiple channels. You will manage manpower, assign leads in real-time, and ensure fast, accurate transactions for vehicles.

The role requires 3–5 years in related automotive fields, strong leadership, and negotiation skills to hit monthly procurement KPIs while maintaining high customer satisfaction. 6-day work weeks, retail/branch setting.

Formación

• Minimum 3–5 years of experience in automotive procurement, sales management, or branch operations.
• Proven ability to supervise a frontline team and manage performance metrics under pressure.
• Strong negotiation, conflict resolution, and persuasive skills within retail automotive.

Responsabilidades

• Oversee manpower scheduling for inspectors across BST, NCD Corp, B2B and Website to ensure 100% coverage.
• Distribute leads to inspectors in real time and enforce turnaround time and SLA adherence.
• Monitor throughput and reassign tasks to keep inspection times within 20–35 minutes during peak periods.
• Lead post-inspection negotiations to secure vehicle purchases and hit monthly procurement KPIs.
• Drive daily follow-ups with pending customers to improve deal conversion and bidding participation.
• Coordinate post-bidding communications and handoffs with the BST team for smooth transactions.
• Consolidate weekly reports for the TCA team with 100% data accuracy in inspection outcomes.

Conocimientos

Negotiation

Leadership

Scheduling

Operations

Data tracking

Herramientas

Excel

Descripción del empleo

PERMANENT - FULL TIME

Job Description

About You

We are looking for a highly organized and results-driven Assistant Manager, Purchasing to oversee our inspection and procurement operations. In this role, you will be the operational backbone of the inspection workforce, ensuring that every lead—whether inbound, outbound, or web-generated—is converted with speed and precision. You are an expert in workflow management, a persuasive negotiator, and a hands-on leader who can manage complex scheduling while maintaining high-volume transaction targets in a fast-paced retail environment.

Your Day-to-Day

Operational Supervision & Manpower Planning

Workforce Coordination: Manage and execute daily manpower schedules for inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.

Lead Distribution: Assign new leads to the appropriate inspectors in real-time and monitor progress to ensure strict adherence to Turnaround Time (TAT) and Service Level Agreements (SLA).

Throughput Optimization: Monitor operational capacity daily to ensure inspection completion times remain within the 20–35 minute benchmark, adjusting assignments during peak periods.

Funnel Management: Oversee website-generated leads, ensuring inspectors provide a professional experience that educates customers on the CARSOME process.

Closing & Negotiation: Actively lead and support inspectors in post-inspection negotiations to secure vehicle purchases and hit monthly procurement KPIs.

Retention: Drive daily follow-up activities with pending customers to increase deal confirmation rates or drive participation in bidding sessions.

Transaction & Process Coordination

Bidding Oversight: Manage the post-bidding communication cycle, ensuring customers receive timely results and facilitating the offer acceptance/rejection process.

Cross-functional Liaison: Partner closely with the BST team to secure appointment slots and ensure a seamless handoff for successful transactions.

Reporting & Quality Control

Performance Tracking: Consolidate and manage weekly reporting for the TCA team, ensuring 100% data accuracy for all inspection reports.

Valuation Support: Assist the B2C CC team with rapid car value estimations to expedite customer decisions and improve the overall conversion rate.

Your Know-How

Experience: Minimum 3–5 years of experience in automotive procurement, sales management, or branch operations (prior experience in a supervisory role is preferred).

Leadership: Proven ability to supervise a frontline team and manage performance metrics in a high-pressure environment.

Soft Skills: Strong negotiation, conflict resolution, and persuasion skills, specifically within the retail automotive sector.

Technical Skills: Proficient in tracking operational metrics and managing scheduling tools/spreadsheets; ability to interpret data to improve daily output.

Communication: Excellent interpersonal skills to align with internal stakeholders (BST, TCA, B2C) and maintain high customer satisfaction.

Flexibility: Must be able to work 6 days a week, including weekends, in a retail/branch-based setting.

About Us

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With presence across Malaysia, Indonesia, Thailand and Singapore, we aim to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience.

CARSOME provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.

Vision

To create the most trusted vehicle ownership ecosystem powered by technology & data.

Mission

To provide our customers with peace of mind through the entire lifecycle of their pre-owned vehicle ownership experience.