Assistant Manager Purchasing (Semenyih)

Carsome Sdn Bhd; Semenyih; On-site; MYR 60,000 - 90,000; Full time

Job summary

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. We seek an Assistant Manager, Purchasing to oversee inspection and procurement operations and be the backbone of the inspection workforce.

You will manage manpower scheduling, lead distribution, and throughput targets, while driving post‑inspection negotiations to hit monthly KPIs and improve conversion rates. Strong negotiation, data interpretation, and cross‑functional collaboration with BST, TCA, and B2C are essential, as

Qualifications

• Minimum 3–5 years of experience in automotive procurement, sales management, or branch operations (prior experience in a supervisory role is preferred).
• Leadership: Proven ability to supervise a frontline team and manage performance metrics in a high‑pressure environment.
• Soft Skills: Strong negotiation, conflict resolution, and persuasion skills, specifically within the retail automotive sector.
• Technical Skills: Proficient in tracking operational metrics and managing scheduling tools/spreadsheets; ability to interpret data to improve daily output.
• Communication: Excellent interpersonal skills to align with internal stakeholders (BST, TCA, B2C) and maintain high customer satisfaction.
• Flexibility: Must be able to work 6 days a week, including weekends, in a retail/branch‑based setting.

Responsibilities

• Manage daily manpower schedules for inspectors to ensure 100% operational coverage.
• Assign new leads to inspectors in real-time and monitor SLA adherence.
• Monitor capacity and adjust assignments to keep inspection times within 20–35 minutes.
• Oversee website leads and ensure professionals educate customers on CARSOME process.
• Lead and support post-inspection negotiations to hit monthly procurement KPIs.
• Drive daily follow-up with pending customers to increase deal confirmations.
• Manage post-bidding communications and facilitate offer acceptance.
• Partner with BST team to secure appointment slots and seamless handoffs.
• Consolidate weekly TCA team reports with 100% data accuracy.
• Assist B2C CC with rapid car value estimations to speed decisions.

Skills

Manpower planning

Negotiation

Workflow management

Scheduling tools

Data interpretation

Tools

Scheduling software

Job description

We are looking for a highly organized and results-driven Assistant Manager, Purchasing to oversee our inspection and procurement operations. In this role, you will be the operational backbone of the inspection workforce, ensuring that every lead—whether inbound, outbound, or web-generated—is converted with speed and precision. You are an expert in workflow management, a persuasive negotiator, and a hands‑on leader who can manage complex scheduling while maintaining high-volume transaction targets in a fast‑paced retail environment.

Your Day-to-Day

Operational Supervision & Manpower Planning

● Workforce Coordination: Manage and execute daily manpower schedules for inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.

● Lead Distribution: Assign new leads to the appropriate inspectors in real-time and monitor progress to ensure strict adherence to Turnaround Time (TAT) and Service Level Agreements (SLA).

● Throughput Optimization: Monitor operational capacity daily to ensure inspection completion times remain within the 20–35 minute benchmark, adjusting assignments during peak periods.

● Funnel Management: Oversee website‑generated leads, ensuring inspectors provide a professional experience that educates customers on the CARSOME process.

● Closing & Negotiation: Actively lead and support inspectors in post‑inspection negotiations to secure vehicle purchases and hit monthly procurement KPIs.

● Retention: Drive daily follow‑up activities with pending customers to increase deal confirmation rates or drive participation in bidding sessions.

Transaction & Process Coordination

● Bidding Oversight: Manage the post‑bidding communication cycle, ensuring customers receive timely results and facilitating the offer acceptance/rejection process.

● Cross‑functional Liaison: Partner closely with the BST team to secure appointment slots and ensure a seamless handoff for successful transactions.

Reporting & Quality Control

● Performance Tracking: Consolidate and manage weekly reporting for the TCA team, ensuring 100% data accuracy for all inspection reports.

● Valuation Support: Assist the B2C CC team with rapid car value estimations to expedite customer decisions and improve the overall conversion rate.

Your Know-How

● Experience: Minimum 3–5 years of experience in automotive procurement, sales management, or branch operations (prior experience in a supervisory role is preferred).

● Leadership: Proven ability to supervise a frontline team and manage performance metrics in a high‑pressure environment.

● Soft Skills: Strong negotiation, conflict resolution, and persuasion skills, specifically within the retail automotive sector.

● Technical Skills: Proficient in tracking operational metrics and managing scheduling tools/spreadsheets; ability to interpret data to improve daily output.

● Communication: Excellent interpersonal skills to align with internal stakeholders (BST, TCA, B2C) and maintain high customer satisfaction.

● Flexibility: Must be able to work 6 days a week, including weekends, in a retail/branch‑based setting.

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end‑to‑end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my