Manager. Purchasing

Carsome; Pasir Gudang; On-site; MYR 120,000 - 180,000; Full time

Job summary

Carsome in Malaysia is seeking an experienced Operations & Manpower Planning lead to optimize inspector scheduling, lead routing, and post-inspection negotiations. You will drive capacity planning, monitor SLA adherence, and coordinate cross-functional teams to close deals efficiently.

The role requires a proven track record in automotive procurement or sales management, strong negotiation skills, and the ability to manage a weekly performance cycle across BST, TCA, and B2C stakeholders.

Qualifications

• Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.
• Proven track record of managing large teams of inspectors or frontline staff in a high-pressure environment.
• Exceptional negotiation and persuasion skills with a focus on closing high-value retail deals.
• Strong ability to track operational metrics, manage scheduling spreadsheets, and produce accurate weekly performance reports.
• Excellent interpersonal skills to manage both internal stakeholders and external customers.
• Ability to work 6 days a week (including weekends) in a retail/branch-based setting.

Responsibilities

• Strategize and manage daily manpower schedules for inspectors to ensure 100% operational coverage.
• Promptly assign new leads to inspectors and monitor real-time progress to meet TAT and SLA.
• Constantly review operational capacity for low/high-volume periods to optimize completion times.
• Oversee the website-generated funnel and educate customers on the inspection process and flow.
• Take ownership of the negotiation process post-inspection to secure vehicle purchases and meet targets.
• Lead daily follow-ups with pending customers to drive deal confirmation or participation in bidding sessions.
• Manage post-bidding communication, confirm results with customers, and facilitate offers.
• Liaise with BST to secure appointment slots for successful deals and ensure smooth ownership transfer.
• Manage weekly reporting for the TCA team and provide rapid car value estimations to expedite decisions.

Skills

Automotive procurement

Sales management

Team leadership

Negotiation

Operations planning

Data-driven decisions

Tools

Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Operational Excellence & Manpower Planning

Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.

Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).

Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).

Website Lead Conversion: Oversee the website-generated funnel, ensuring customers are clearly educated on the CARSOME inspection process and flow.

Deal Negotiation: Take ownership of the negotiation process post-inspection to secure vehicle purchases and meet monthly procurement targets.

Proactive Follow-ups: Lead daily follow-up activities with pending customers to drive deal confirmation or encourage participation in bidding sessions.

Post-Bidding & Transaction Coordination

Bidding Management: Manage the post-bidding communication cycle, confirming results with customers and facilitating offer acceptance or rejection.

Cross-functional Coordination: Liaise with the BST team to secure appointment slots for successful deals, ensuring a seamless ownership transfer and transaction experience.

Reporting & Quality Assurance

TCA Compliance: Manage the weekly reporting for the TCA team, ensuring data accuracy for all inspection reports (averaging 3–5 reports per inspector based on capacity).

Valuation Support: Support the B2C CC team by providing rapid car value estimations to expedite customer decision-making and improve conversion rates.

Your Know-How

Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.

Proven track record of managing large teams of inspectors or frontline staff in a high-pressure environment.

Exceptional negotiation and persuasion skills with a focus on closing high-value retail deals.

Strong ability to track operational metrics, manage scheduling spreadsheets, and produce accurate weekly performance reports.

Excellent interpersonal skills to manage both internal stakeholders (BST, TCA, B2C) and external customers.

Ability to work 6 days a week (including weekends) in a retail/branch-based setting.