Manager, Purchasing

Carsome; Alor Gajah; On-site; MYR 110,000 - 140,000; Full time

Job summary

Jora Malaysia is seeking a seasoned leader for Operational Excellence & Manpower Planning to orchestrate staffing, lead management, and capacity optimization across multiple channels. The role emphasizes closing high-value retail deals and achieving tight TAT/SLA targets while coordinating cross-functional teams for smooth ownership transfers.

The ideal candidate will have 5+ years of experience in automotive procurement or sales management, with proven capability to drive reporting and

Qualifications

• Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.
• Proven track record of managing large teams of inspectors or frontline staff in a high-pressure environment.
• Exceptional negotiation and persuasion skills with a focus on closing high-value retail deals.
• Strong ability to track operational metrics, manage scheduling spreadsheets, and produce accurate weekly performance reports.
• Excellent interpersonal skills to manage internal stakeholders (BST, TCA, B2C) and external customers.

Responsibilities

• Plan and manage daily manpower schedules for inbound and outbound inspectors to ensure full operational coverage.
• Assign new leads to inspectors and monitor progress to meet TAT and SLA.
• Optimize capacity for low and high-volume retail periods to shorten case times.
• Oversee the website-generated lead funnel and educate customers on the inspection process and flow.
• Lead post-inspection deal negotiations to meet monthly procurement targets.
• Coordinate with BST to secure appointment slots and ensure smooth ownership transfer and transaction experience.
• Manage weekly TCA reports for accuracy and reliability.
• Provide rapid car value estimations to support faster customer decisions.

Skills

Negotiation

Team leadership

Operational analytics

Scheduling

Stakeholder management

Retail/branch operations

Tools

Spreadsheets

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Operational Excellence & Manpower Planning

Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.

Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).

Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).

Website Lead Conversion: Oversee the website-generated funnel, ensuring customers are clearly educated on the CARSOME inspection process and flow.

Deal Negotiation: Take ownership of the negotiation process post-inspection to secure vehicle purchases and meet monthly procurement targets.

Proactive Follow-ups: Lead daily follow-up activities with pending customers to drive deal confirmation or encourage participation in bidding sessions.

Post-Bidding & Transaction Coordination

Bidding Management: Manage the post-bidding communication cycle, confirming results with customers and facilitating offer acceptance or rejection.

Cross-functional Coordination: Liaise with the BST team to secure appointment slots for successful deals, ensuring a seamless ownership transfer and transaction experience.

Reporting & Quality Assurance

TCA Compliance: Manage the weekly reporting for the TCA team, ensuring data accuracy for all inspection reports (averaging 3–5 reports per inspector based on capacity).

Valuation Support: Support the B2C CC team by providing rapid car value estimations to expedite customer decision-making and improve conversion rates.

Your Know-How

Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.

Proven track record of managing large teams of inspectors or frontline staff in a high-pressure environment.

Exceptional negotiation and persuasion skills with a focus on closing high-value retail deals.

Strong ability to track operational metrics, manage scheduling spreadsheets, and produce accurate weekly performance reports.

Excellent interpersonal skills to manage both internal stakeholders (BST, TCA, B2C) and external customers.

Ability to work 6 days a week (including weekends) in a retail/branch-based setting.