Manager. Purchasing

Carsome; Johor Bahru; On-site; MYR 201,000 - 268,000; Full time

Job summary

Carsome is seeking a seasoned professional to lead operational excellence and manpower planning in Johor Bahru. The role focuses on scheduling inspectors, managing inbound/outbound workflows, and driving high-value retail deals through effective negotiation and customer follow-up.

You will oversee post-inspection negotiations, coordinate with BST for appointments, and ensure accurate weekly reporting while maintaining strong stakeholder relationships across departments.

Qualifications

• 5+ years in automotive procurement, sales management, or branch operations.
• Proven track record of leading large inspector/frontline teams.
• Excellent negotiation and closing skills for high-value retail deals.
• Strong ability to track metrics and maintain scheduling spreadsheets.
• Outstanding interpersonal skills with internal and external stakeholders.

Responsibilities

• Plan and manage daily manpower schedules for inspectors across channels.
• Assign new leads to inspectors and monitor progress to meet TAT/SLA.
• Review capacity to optimize case completion times.
• Oversee website lead conversions and explain inspection flow to customers.
• Own post-inspection deal negotiation to meet monthly targets.
• Lead daily follow-ups with pending customers to close deals.
• Coordinate post-bidding and transmission with customers and BST team.
• Secure appointment slots with BST and ensure seamless ownership transfer.
• Manage weekly TCA reporting and data accuracy.
• Provide rapid car value estimates to support decision making.

Skills

Team leadership

Negotiation

Scheduling & planning

Operational metrics tracking

Stakeholder management

Communication

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Operational Excellence & Manpower Planning

Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.

Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).

Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).

Website Lead Conversion: Oversee the website-generated funnel, ensuring customers are clearly educated on the CARSOME inspection process and flow.

Deal Negotiation: Take ownership of the negotiation process post-inspection to secure vehicle purchases and meet monthly procurement targets.

Proactive Follow-ups: Lead daily follow-up activities with pending customers to drive deal confirmation or encourage participation in bidding sessions.

Post-Bidding & Transaction Coordination

Bidding Management: Manage the post-bidding communication cycle, confirming results with customers and facilitating offer acceptance or rejection.

Cross-functional Coordination: Liaise with the BST team to secure appointment slots for successful deals, ensuring a seamless ownership transfer and transaction experience.

Reporting & Quality Assurance

TCA Compliance: Manage the weekly reporting for the TCA team, ensuring data accuracy for all inspection reports (averaging 3–5 reports per inspector based on capacity).

Valuation Support: Support the B2C CC team by providing rapid car value estimations to expedite customer decision-making and improve conversion rates.

Your Know-How

Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.

Proven track record of managing large teams of inspectors or frontline staff in a high-pressure environment.

Exceptional negotiation and persuasion skills with a focus on closing high-value retail deals.

Strong ability to track operational metrics, manage scheduling spreadsheets, and produce accurate weekly performance reports.

Excellent interpersonal skills to manage both internal stakeholders (BST, TCA, B2C) and external customers.

Ability to work 6 days a week (including weekends) in a retail/branch-based setting.