Manager, Purchasing

Carsome; Negeri Sembilan; On-site; MYR 90,000 - 130,000; Full time

Job summary

Carsome in Negeri Sembilan seeks an experienced operations professional to oversee workforce scheduling, lead management, and capacity planning for both inbound and outbound inspectors. You will drive efficiency across BST, NCD Corp, B2B, and Website channels while ensuring adherence to TAT and SLA.

The role requires 5+ years in automotive procurement or sales operations, with proven ability to manage large teams, negotiate high-value deals, and deliver accurate weekly performance reports.

Qualifications

• Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.
• Proven track record of managing large teams of inspectors or frontline staff in a high-pressure environment.
• Excellent interpersonal skills to manage internal stakeholders (BST, TCA, B2C) and external customers.

Responsibilities

• Schedule daily manpower for inspectors across BST, NCD Corp, B2B and Website to ensure full coverage.
• Promptly assign new leads to inspectors and monitor progress to meet TAT and SLA.
• Review capacity for low and high-volume retail periods to optimize completion times (20–35 mins per case).
• Oversee website lead conversion and educate customers on the inspection process and flow.
• Lead post-inspection deal negotiation to meet monthly procurement targets.
• Drive proactive follow-ups with pending customers to secure deals or bidding participation.
• Manage post-bid communications to confirm results with customers and facilitate offers.
• Coordinate with BST team to secure appointment slots for successful deals and smooth ownership transfer.
• Manage weekly TCA reporting and ensure data accuracy for inspection reports.
• Provide rapid car value estimations to speed up customer decision-making and improve conversion rates.

Skills

Negotiation

Leadership

Scheduling

Stakeholder management

Tools

Excel

Job description

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Carsome – Kampung Baharu Nilai, Negeri Sembilan

Operational Excellence & Manpower Planning

Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.

Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).

Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).

Website Lead Conversion: Oversee the website-generated funnel, ensuring customers are clearly educated on the CARSOME inspection process and flow.

Deal Negotiation: Take ownership of the negotiation process post-inspection to secure vehicle purchases and meet monthly procurement targets.

Proactive Follow-ups: Lead daily follow-up activities with pending customers to drive deal confirmation or encourage participation in bidding sessions.

Post-Bidding & Transaction Coordination

Bidding Management: Manage the post-bidding communication cycle, confirming results with customers and facilitating offer acceptance or rejection.

Cross-functional Coordination: Liaise with the BST team to secure appointment slots for successful deals, ensuring a seamless ownership transfer and transaction experience.

Reporting & Quality Assurance

TCA Compliance: Manage the weekly reporting for the TCA team, ensuring data accuracy for all inspection reports (averaging 3–5 reports per inspector based on capacity).

Valuation Support: Support the B2C CC team by providing rapid car value estimations to expedite customer decision-making and improve conversion rates.

Your Know-How

Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.

Proven track record of managing large teams of inspectors or frontline staff in a high-pressure environment.

Exceptional negotiation and persuasion skills with a focus on closing high-value retail deals.

Strong ability to track operational metrics, manage scheduling spreadsheets, and produce accurate weekly performance reports.

Excellent interpersonal skills to manage both internal stakeholders (BST, TCA, B2C) and external customers.

Ability to work 6 days a week (including weekends) in a retail/branch-based setting.