Manager - Logistics

Shiseido; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

Shiseido Malaysia is seeking an experienced Warehouse Operations Manager to lead 3PL coordination, optimize inbound/outbound logistics, and drive KPI improvements across warehousing and transport. You will ensure seamless information flow between SAP, WMS, and internal stakeholders, oversee audits and compliance, and manage a team of warehouse professionals to deliver reliable service.

The role requires strong leadership, advanced Excel/SAP skills, and a track record in FMCG/retail logistics.

Qualifications

• 8+ years of experience in warehouse operations or 3PL management.
• Ability to perform complex rules-based tasks consistently.
• Ability to work swiftly and accurately under time pressure.
• Experience with FMCG or Retail industry is an added advantage.

Responsibilities

• Provide operational support and coordination of activities between 3PL and internal stakeholders.
• Ensure accurate and smooth information flow between in-house SAP and 3PL WMS.
• Monitor inbound and outbound transportation and warehouse activities, while working with internal and external stakeholders to improve KPIs.
• Coordinate with internal departments and 3PL to smoothen warehouse activities; streamline the operation flow for better productivity; balance workload for operations.
• Set up regular reviews with 3PL on shipment on-time delivery, picking discrepancy and damages; drive root cause analysis and improvement plans.
• Monitor compliance with group policies and local regulations on warehouse, transportation and customs.
• Continuous process improvement.
• Freight and transportation management.
• Oversee Freight executive and senior warehouse executive.

Skills

Communication skills

Interpersonal skills

Detail oriented

MS Excel

MS Office

SAP

Tools

SAP

MS Excel

MS Office

Job description

• Provide operational support and coordination of activities between 3PL and internal stakeholders
• Ensure accurate and smooth information flow between in-house SAP and 3PL WMS
• Monitor inbound and outbound transportation and warehouse activities, while working with internal and external stakeholders to improve KPIs
• Coordinate with internal departments and 3PL to smoothen warehouse activities; streamline the operation flow for better productivity; balance workload for operations
• Set up regular review with 3PL on shipment on-time delivery, picking discrepancy and damages, drive for root cause analysis and improvement plan to minimize shipment delays and anomalies
• External or internal audits, training or technical updates
• Monitor compliance with group policies and local regulations on warehouse, transportation and customs
• Continuous process improvement
• Freight and transportation management
• Oversee Freight executive and senior warehouse executive

Key Responsibilities

• Provide operational support and coordination of activities between 3PL and internal stakeholders
• Ensure accurate and smooth information flow between in-house SAP and 3PL WMS
• Monitor inbound and outbound transportation and warehouse activities, while working with internal and external stakeholders to improve KPIs
• Coordinate with internal departments and 3PL to smoothen warehouse activities; streamline the operation flow for better productivity; balance workload for operations
• Set up regular review with 3PL on shipment on-time delivery, picking discrepancy and damages, drive for root cause analysis and improvement plan to minimize shipment delays and anomalies
• Operations cost control, establishing operations policies
• External or internal audits, training or technical updates
• Monitor compliance with group policies and local regulations on warehouse, transportation and customs
• Continuous process improvement
• Freight and transportation management
• Oversee Freight executive and senior warehouse executive

Requirements

• Preferably at least 8 years and above working experience in warehouse operations or 3PL Management
• Ability to grasp and perform complex rules-based tasks in a consistent manner
• Ability to work swiftly and accurately, even when under time pressure
• Good communication skills, interpersonal skills and detail oriented
• Knowledgeable in MS Excel, MS Office and SAP
• Experience with FMCG or Retail Industry will be an added advantage.