Manager, IT SAP Support

Abbott Laboratories; Petaling Jaya; On-site; MYR 150,000 - 230,000; Full time

Job summary

Abbott Laboratories Malaysia is seeking a Manager, IT SAP Support to lead SAP and related business systems support across Diagnostics, Nutrition, Diabetes Care, and Established Pharmaceuticals. You will partner with business stakeholders and global IT teams to drive stable operations and continuous improvement.

You will manage SAP production support, drive service quality, lead Hypercare for implementations, and guide a dispersed team while ensuring regulatory compliance including FDA and GxP

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business, or a related discipline.
• 10 years of IT experience with increasing responsibility in SAP support, delivery, or project management.
• Hands-on experience supporting SAP environments, including S/4HANA, ECC, Sales & Distribution (SD), FI/CO, Materials Management (MM), Warehouse Management (WM), and EDI.
• Strong stakeholder management and communication skills with the ability to work across technical and business teams.

Responsibilities

• Lead the intake, prioritization, and resolution of SAP production support tickets across S/4HANA functional areas.
• Ensure support services are delivered within agreed service level expectations and drive continuous improvements in service quality and efficiency.
• Manage Hypercare activities for major SAP implementations, including support readiness, user enablement, metrics reporting, and exit criteria management.
• Build strong partnerships with business stakeholders and the SAP Center of Excellence to ensure operational excellence and customer satisfaction.
• Lead and develop a team of employees and contractors, ensuring appropriate resource planning, coaching, and performance management.
• Review and approve change requests, risk assessments, system outage communications, and operational performance reporting.
• Manage operational budgets and ensure compliance with IT governance, quality, and regulatory requirements, including FDA and GxP standards.

Skills

Stakeholder management

Communication skills

Leadership

Education

Bachelor's degree in CS/IT/Business

Tools

S/4HANA

ECC

SD

FI/CO

MM

WM

EDI

Job description

Working at Abbott

At Abbott, you can do work that matters, grow and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with a global healthcare leader.

• Opportunities to collaborate with diverse teams across multiple countries and business divisions.

• A company recognized as one of the world's most admired organizations and a great place to work.

• An inclusive culture that values diversity, innovation, and continuous improvement.

The Opportunity

This position supports Abbott's global commercial operations across Diagnostics, Nutrition, Diabetes Care, and Established Pharmaceuticals businesses. As the Manager, IT SAP Support, you will lead SAP and related business systems support teams, ensuring stable, reliable, and high-performing business operations while partnering with business stakeholders and global IT teams worldwide.

What You'll Work On

• Lead the intake, prioritization, and resolution of SAP production support tickets across S/4HANA functional areas.

• Ensure support services are delivered within agreed service level expectations and drive continuous improvements in service quality and efficiency.

• Manage Hypercare activities for major SAP implementations, including support readiness, user enablement, metrics reporting, and exit criteria management.

• Build strong partnerships with business stakeholders and the SAP Center of Excellence to ensure operational excellence and customer satisfaction.

• Lead and develop a team of employees and contractors, ensuring appropriate resource planning, coaching, and performance management.

• Review and approve change requests, risk assessments, system outage communications, and operational performance reporting.

• Manage operational budgets and ensure compliance with IT governance, quality, and regulatory requirements, including FDA and GxP standards.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business, or a related discipline.

• 10 years of IT experience with increasing responsibility in SAP support, delivery, or project management.

• Hands-on experience supporting SAP environments, including S/4HANA, ECC, Sales & Distribution (SD), FI/CO, Materials Management (MM), Warehouse Management (WM), and EDI.

• Strong stakeholder management and communication skills with the ability to work across technical and business teams.

Preferred Qualifications

• Prior experience in the healthcare, pharmaceutical, medical device, or life sciences industry.

• Experience leading geographically dispersed teams in a global organization.

• Proven success working in complex, matrixed environments.

• Strong leadership, coaching, and people development capabilities.

• Experience with GxP validation and regulated environments.

• Ability to travel internationally up to 15% as business needs require.

Why Join Abbott?

At Abbott, you'll have the opportunity to shape and support critical business systems that help improve lives around the world. Join a collaborative, innovative environment where your expertise will drive operational excellence and support healthcare advancements globally.