GAA Security Administrator

Abbott Laboratories; Malaysia; On-site; MYR 67,000 - 112,000; Full time

Job summary

Abbott Laboratories in Malaysia seeks an Access Administration specialist to support global IT access controls, provisioning, de-provisioning, recertification, and incident support.

You will work with end users to resolve access-related issues, adhere to SLAs, and participate in audits to improve processes in a matrixed, global environment.

Qualifications

• Bachelor's degree in computer science or related field.
• Minimum 2 years of experience.
• Experience with Active Directory or Exchange administration.
• Strong understanding of IT hardware and associated infrastructure.
• Able to work in a matrixed, global environment.

Responsibilities

• Provision, modify and de-provision user accounts within SLA.
• Provide email and telephone support to end users for access issues.
• Deliver access administration services and incident remediation.
• Assist in audits of access control.
• Support recertification activities and process improvements.

Skills

Access control

Customer support

Incident resolution

Communication

Education

Bachelor's degree in computer science or related field

Tools

Active Directory

Microsoft Exchange

Job description

ACCOUNTABILITY AND SCOPE

• Functionally accountable to Team Lead, Global Access Administration or Regional Manager, Global Access Administration (AMER, APAC, EMEA)


• Responsible for providing support to all clients which includes employees, contractors and business partners which requires working with Abbott personnel at all levels.

JOB DESCRIPTION

Primary Job Function

• The Global Access Administration organization has a global charter that is principally responsible for ensuring proper control of access to Abbott IT and data assets for enterprise computer platforms and applications on a global, regional, divisional and local basis.


• Fulfil approved requests for access, recertification per user request and Abbott security policies.


• Deliver day to day support and administration of security components of Abbott Global IS systems:


• Provision, modify and de-provision accounts to end users, enabling them to access IT-Systems in scope of GAA.


• Provide support (by e-mail and telephone) to end users to resolve access control incidents.


• Detect and report incidents and problems encountered during performing the primary task, and contribute to resolve these.


• Deliver Access Administration services according to agreed Service levels (in terms of quality, time and money).


• Identify operational technical and process issues and recommend improvements Assists in audits of security access control on above listed systems


• Assists in re-certification efforts


• Possibly consignation support services or standby services.

Core Job Responsibilities

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.


• Responsible for day-to-day support and administration of security components of Abbott Global IS systems.


• Provides email and telephone support to end users to resolve IT system access related issues.


• Create, modify, and delete accounts requested by customers via request forms within SLA


• Ensure that ITSM incident and service request tickets are responded to and resolved within SLA


• Serve as escalation point within Administrator teams for requests issues of greater complexity

Education and Experience

• Bachelor’s degree in computer science or related experience


• Minimum 2 years of experience


• Active Directory account administration -OR- Microsoft Exchange account administration -OR- Application Account Administration


• Strong working knowledge of desktop, mobile related hardware and associated operating systems, peripherals and related infrastructure


• Ability to establish trust and credibility at all levels of the organization.


• Experience working in a broader enterprise/cross division business unit model preferred.


• Ability to work in a highly matrixed and geographically diverse business environment.

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

Família de Cargo IT Business Relationship Management Divisão BTS Business Technology Services Localidade Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37 Localidades Adicionais Turno de Trabalho Standard Viagem No Vigilância médica Not Applicable

Atividades de trabalho significativas Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

A Abbott significa o poder da saúde. Por mais de 125 anos, a Abbott tem ajudado as pessoas a alcançar seu potencial - porque uma saúde melhor permite que indivíduos e comunidades vivam melhor. Com uma rede global e diversificada, que serve clientes em mais de 160 países, criamos novas soluções - em todo o espectro da saúde, em todo o mundo, para todas as fases da vida. Seja através da próxima geração de equipamentos de diagnóstico, dispositivos médicos para estilos de vida em transformação, nutrição baseada em ciência, ou novas reformulações, estamos desenvolvendo tecnologias mais inovadoras e revolucionárias na área da saúde para que indivíduos vivam melhor e com mais saúde. Os colaboradores da Abbott vêm trabalhar todos os dias com energia, entusiasmo e comprometimento com o intuito de promover a saúde e o bem-estar de milhões de pessoas. Eles superam os limites para ajudar a gerenciar e tratar alguns dos maiores desafios de saúde da vida. Convidamos você a explorar as oportunidades na Abbott, a ver se seus talentos e aspirações de carreira podem se encaixar com as nossas vagas. A Abbott é uma empresa que oferece oportunidades iguais e acolhe e incentiva a diversidade em nossa força de trabalho.

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