Global SAP Support Manager — Lead S/4HANA & IT Ops

Abbott; Petaling Jaya; On-site; MYR 180,000 - 300,000; Full time

Job summary

Abbott in Malaysia is seeking a Manager, IT SAP Support to lead SAP production support, S/4HANA, ECC, and related business systems across global operations. You will partner with business stakeholders and IT teams to ensure stable, reliable, and high-performing processes.

You will manage a team of professionals and contractors, oversee hypercare for SAP implementations, set SLAs, and drive improvements while ensuring compliance with IT governance, FDA/GxP standards where applicable and

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business, or a related discipline.
• 10 years of IT experience with increasing responsibility in SAP support, delivery, or project management.
• Hands-on experience supporting SAP environments, including S/4HANA, ECC, Sales & Distribution (SD), FI/CO, Materials Management (MM), Warehouse Management (WM), and EDI.
• Strong stakeholder management and communication skills with the ability to work across technical and business teams.

Responsibilities

• Lead the intake, prioritization, and resolution of SAP production support tickets across S/4HANA functional areas.
• Ensure support services are delivered within agreed service level expectations and drive continuous improvements in service quality and efficiency.
• Manage Hypercare activities for major SAP implementations, including support readiness, user enablement, metrics reporting, and exit criteria management.
• Build strong partnerships with business stakeholders and the SAP Center of Excellence to ensure operational excellence and customer satisfaction.
• Lead and develop a team of employees and contractors, ensuring appropriate resource planning, coaching, and performance management.
• Review and approve change requests, risk assessments, system outage communications, and operational performance reporting.
• Manage operational budgets and ensure compliance with IT governance, quality, and regulatory requirements, including FDA and GxP standards.

Skills

Leadership

Stakeholder management

Communication skills

Team coaching

Education

Bachelor's Degree in Computer Science, Information Technology, Business, or related discipline

Tools

SAP

S/4HANA

ECC

Sales & Distribution (SD)

FI/CO

MM

WM

EDI

Job description

Abbott in Malaysia is seeking a Manager, IT SAP Support to lead SAP production support, S/4HANA, ECC, and related business systems across global operations. You will partner with business stakeholders and IT teams to ensure stable, reliable, and high-performing processes.

You will manage a team of professionals and contractors, oversee hypercare for SAP implementations, set SLAs, and drive improvements while ensuring compliance with IT governance, FDA/GxP standards where applicable and