Manager, Employee Services & Operations

Deutsche Post; Petaling Jaya; Presencial; MYR 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International environment

Remote/Virtual work

Competitive benefits

Descripción de la vacante

DHL Group in APAC (Petaling Jaya, Malaysia) seeks an experienced leader to head Employee Data Administration, delivering high-quality HR services with strong data privacy compliance and scalable processes. You will drive automation and digitalization while partnering with HR IT to optimize systems and reporting.

The role requires leading initiatives, audits, and cross-system data integrity across Oracle, Payroll, Leave and T&A, to support business growth and governance in a dynamic,

Formación

• Leadership experience in shared services or operations.
• Strong track record in transformation and process improvement.
• Experience with automation initiatives and digitalization.

Responsabilidades

• Define and execute plans for own area with metrics and budgets.
• Oversee the integrity, accuracy and security of employee data and privacy compliance.
• Conduct audits to identify and resolve discrepancies in employee records.
• Ensure data consistency in HR systems (Oracle, Payroll, Leave and T&A).
• Own end-to-end employee data processes ensuring accuracy and quality.
• Lead automation and digitalization of services (RPA, workflows, AI).
• Partner with HR IT to enhance systems and reporting capabilities.
• Monitor KPIs and improve service delivery.

Conocimientos

Leadership

Data privacy awareness

Process improvement

Automation mindset

Educación

Bachelor's Degree in HR/Business

Herramientas

Oracle HRIS

Payroll systems

RPA tools

Descripción del empleo

About DHL Group and HR Services

DHL Group the logistics provider of the world with over 590,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

HR Services

at DHL Group – that’s us! We provide cross-divisional HR services through our global network of HR Shared Service Centres in close alignment with the HR function. With professionalism and dedication, we can support you in different HR processes to ensure your business growth.

Our HR Services run e.g. the payroll for more than 350.000 employees within DHL Group working in 28 countries across the globe. They also offer time & attendance management, employee data administration and reporting, travel & expense processing, and other services.

Ready to immerse yourself in the exciting world of HR Services? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of HR Services colleagues as well as our business units and divisions and benefit from a wide range of development opportunities. If you are looking for an interesting role in a dynamic and diverse Group, join us in our APAC region.

We are looking for an immediate, full-time, permanent position in APAC at Petaling Jaya, Malaysia.

Job Purpose:

• Lead the Employee Data Administration (EDA) function to deliver high-quality, compliant and scalable HR services while driving continuous improvement, automation and digital transformation.
• Ensure operational excellence through efficient, data-driven processes aligned with evolving business and HR strategy.

Your tasks:

• Define and execute plans including metrics and budgets for own area in line with overall HR Administration/Shared Services strategy.
• Responsible for overseeing the integrity, accuracy and security of employee data, adhering to data privacy regulations and internal audit controls.
• Conduct regular audits to identify and resolve discrepancies in employee records.
• Ensure consistency and compliance with employee records in HR systems (eg. Oracle, Payroll, Leave and T&A).
• Own end-to-end employee data processes ensuring accuracy, quality and compliance.
• Drive continuous improvement initiatives using Lean/Six Sigma principles.
• Lead automation and digitalization of services (RPA, workflows, AI).
• Partner with HR IT to enhance systems and reporting capabilities.
• Monitor KPIs and performance metrics to improve service delivery.
• Ensure compliance with data privacy and governance standards.
• Standardize and optimize processes globally.

Your profile:

Education Level

Bachelor’s Degree, preferably in HR, Business or related field

Experience Level

• Minimum 3 years Leadership experience in shared services or operations.
• Strong track record in transformation, process improvement and automation.

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.