Manager, Client Management (Product Management - FMCG)

DKSH Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking a Manager for Client Management within FMCG product management. You will drive client plans, manage cross-functional operations, and coordinate trade marketing strategies to meet sales goals.

The role requires 3–5 years’ FMCG experience, strong data analytics, and excellent communication. Fluency in Bahasa and English is essential; Mandarin is a bonus. You will work closely with sales, finance, and supply chain teams in Malaysia.

Qualifications

• Minimum Diploma in Marketing, Business Administration or related discipline.
• Minimum three to five years’ Client / Brand / Product Management experience in FMCG.
• Strong data analytics and presentation skills.
• Fluency in Bahasa and English; Mandarin an added advantage.
• Proficiency with Microsoft Office tools for reporting and communication.

Responsibilities

• Manage the execution of clients' business plans and trade marketing strategies.
• Oversee day-to-day operations across Sales, Finance, and Supply Chain.
• Coordinate promotions, monitor marketing goals, and drive sales targets.
• Gather market feedback and prepare monthly/weekly reports.
• Liaise with client marketing teams and DKSH departments for alignment.

Skills

Data analytics

Presentation skills

Client management

Communication skills

Excel proficiency

Education

Diploma in Marketing or Business Administration

Tools

Excel

Pivot Tables

VLOOKUP

Word

PowerPoint

Job description

Manager, Client Management (Product Management - FMCG)

Manage the execution of clients' business plans and trade marketing strategies for product groups to achieve overall sales targets. Manage daily operation tasks internally (Sales, Finance, Supply Chain) and externally (Client/principal). Ensure collating feedback / information from branches on time, as well as generating standard reports etc.

Job Description:

Manage day-to-day operating expenditure against operating budgets to ensure efficient usage of resources

Execute and monitor promotion plans to achieve marketing goals

Gather market and customer feedback on the current product range and new product introductions

Communicate new developments regarding the clients' or competitors' products to the sales team

Coordinate and communicate all planned activities to all operational departments and Business Units

Liaise with client’s marketing team to coordinate promotional material deliveries

Liaise and communicate with client’s marketing team to ensure all marketing activities been update accordingly to DKSH team.

Coordination of sample/foc withdrawal from warehouse to pre-planned destination.

Follow up on invoices, goods receiving and payment.

Monitoring on stock balance, near expiry stocks clearance, high stock holding

Proactively creates and maintains effective workflow and communications to accomplish the work of the product team which includes the handling of a variety of projects and tasks simultaneously

Generation of monthly reports and progress reports on sales, promotion, distribution for monitoring & tracking:

i. Daily sales tracking report

ii. Weekly stock balance report

iii. Monthly Sales Analysis Report

iv. A&P tracking on daily basis, Exceedra claims matching

v. Monthly Business Review deck preparation

vi. Ac hoc tracking (distribution, status of execution)

Working closely with sales team on PPF for client’s approval (Exceedra process flow)

Monitor, check supporting documents and match complete claim submission in Exceedra on daily basis

Organizes and schedules meetings, including contacting participants, booking meeting rooms when required.

Conduct monthly write off in CGL & follow up when necessary

Conduct Business Review with client when required.

Coordinate with different personnel from different department to meet the requirements of whole business operation

Job Requirements :

Minimum Diploma in Marketing, Business Administration or related discipline

Minimum three to five years’ Client / Brand / Product Management experience in a similar role in FMCG industry is a MUST.

Strong data analytic skills and presentation skills.

Demonstrate strong client management and communication skills

Strong analytical background and knowledge of statistical analysis methods

Must be able to work with different level of stakeholders and cross functions, a self starter and proactive.

Resourceful and will take initiative to look for solution

Demonstrate fluency in Bahasa and English, both written and spoken. Able to speak and write in Mandarin is an added advantage.

Demonstrate proficiencies in office productivity tools (e.g. Excel - Pivot Table & Vlookup, Word and PowerPoint)

Unlock job insights

Your application will include the following questions:

• Which of the following Microsoft Office products are you experienced with?


• What's your expected monthly basic salary?


• Which of the following languages are you fluent in?


• How much notice are you required to give your current employer?


• How many years' experience do you have as a Fast Moving Consumer Goods Brand Manager?


• How many years' experience do you have as a Product Management Manager?


• How many years' experience do you have as a Fast Moving Consumer Goods Category Manager?

Advertising, Marketing & Communications Services 1,001-5,000 employees

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

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