Manager, Active Directory Services

AIA Digital+ Malaysia; Kuala Lumpur; On-site; MYR 180,000 - 340,000; Full time

Job summary

AIA Digital+ Malaysia seeks a Senior Active Directory Operations Lead to steer the AD administration team, ensure secure and reliable directory services, and align AD strategies with regional IT objectives.

The role requires extensive AD expertise, IAM knowledge (Azure AD, LDAP, SSO), and collaboration with infrastructure and security teams to optimize configurations while managing budgets and vendor relationships.

Qualifications

• Bachelor's degree in Information Technology or related discipline.
• 7+ years of relevant experience with at least 3 years in a managerial position with regional coverage.
• Hands-on experience with Active Directory components and IAM concepts.

Responsibilities

• Lead and mentor a team of AD administrators and support engineers.
• Oversee deployment, configuration, and maintenance of Active Directory services.
• Ensure AD stability, security, and performance across the organization.
• Serve as escalation point for AD incidents and conduct root cause analysis.
• Implement security best practices for privileged access and audit policies.
• Monitor AD performance, analyze trends, and optimize configurations with stakeholders.
• Collaborate with internal teams and vendors to evaluate and implement AD tools.
• Manage budget and allocate resources to meet deadlines and goals.

Skills

Active Directory

Group Policy

DNS

DHCP

CA

IAM

Azure AD

LDAP

SSO

Cloud directory

Certifications

Education

Bachelor’s degree in Information Technology

Job description

Technical Operations and Performance Management:

Lead and mentor a team of AD administrators and support engineers to ensure high performance and operational efficiency.

Active Directory Management:

Oversee the deployment, configuration, and maintenance of Active Directory Services, including domain controllers, Group Policy, DNS, DHCP, and CA.

Ensure the stability, security, and performance of Active Directory across the organization.

Incident & Problem Managements:

Act as an escalation point for Active Directory-related issues and ensure timely resolution.

Conduct root cause analysis for recurring issues and implement preventive measures.

Part of the Active Directory operations team, with on-call and standby duties activated based on business criticality to implement changes, fulfill requests, and resolve incidents.

Security & Compliance:

Implement and enforce security best practices for Active Directory, including privileged access management, account lifecycle management, and audit policies.

Ensure compliance with industry standards, regulations, and organizational policies.

Performance Monitoring and Optimization:

Monitor Active Directory performance, analyze trends, and implement improvements to enhance efficiency and reliability.

Collaborate with infrastructure and security to optimize AD configurations.

Collaborate with vendors and internal stakeholder to evaluate, select, and implement AD-related tools and technologies.

Manage relationships with third-party service providers and ensure SLAs are met.

Budget & Resource Management:

Develop and manage related budget.

Allocate resources effectively to meet project deadline and organizational goals.

7+ years of relevant experience in which at least 3 years in managerial position with regional coverage.

Hands on experience on position related technical components.

We're looking for multilingual talent OR

An equivalent combination of qualifications and relevant experience.

Education:

Bachelor’s degree holder of University on Information Technology or related discipline

Technical Skills:

Extensive knowledge of Active Directory, Group Policy, DNS, DHCP, CA and related technologies.

Strong understanding of identity and access management (IAM) principles, including Azure AD, LDAP, and SSO.

Experience with cloud-based directory services environments is a plus.

Relevant certifications such as Microsoft Certified or equivalent are highly desirable.

AIA Digital+ Malaysia (AIA IT (M) Sdn. Bhd. (202201010550)(1456247-A)) is a technology, digital and analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

AIA Digital+ Malaysia (AIA IT (M) Sdn. Bhd. (202201010550)(1456247-A)) is a technology, digital and analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.