Manager, Command Centre Operations

AIA Digital+ Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

AIA Digital+ Malaysia is seeking an IT Operations Supervisor to lead a team of IT professionals and ensure 24/7 operations support. You will oversee application monitoring, batch processing, patch management, and network monitoring, while guiding incident resolution and change processes.

The role requires 7 years in IT operations with supervisory experience, a IT-related Bachelor's degree, and relevant certifications. On-site shifts including nights/weekends are required.

Qualifications

• 7 years of IT operations experience with at least 3 years in a supervisory or management role.
• Bachelor's degree in Information Technology or related discipline; relevant IT certifications are a plus.
• Strong knowledge of application monitoring, batch processing systems, patch management and network monitoring tools.
• Excellent analytical and problem-solving skills, with the ability to make decisions under pressure.
• Strong verbal and written communication skills for stakeholder interaction.

Responsibilities

• Lead and manage a team of IT professionals, fostering a collaborative and efficient working environment.
• Oversee the continuous monitoring of applications to ensure optimal performance and availability, responding swiftly to alerts and incidents.
• Manage and execute batch jobs, ensuring timely completion and troubleshooting any issues that arise.
• Coordinate and implement patch management processes to maintain system security and reliability.
• Facilitate change management processes, ensuring changes are executed with minimal disruption and properly documented.
• Provide guidance and support to the team in resolving incidents effectively.
• Provide first-line technical support and escalate to higher levels as necessary.
• Monitor network performance and troubleshoot connectivity issues, ensuring secure operations.

Skills

IT operations

Team leadership

Application monitoring

Batch processing

Patch management

Network monitoring

Analytical skills

Communication

Education

Bachelor's degree in IT

Tools

IT monitoring tools

Batch processing tools

Network monitoring tools

Job description

Lead and manage a team of IT professionals, fostering a collaborative and efficient working environment.

Application Monitoring

Oversee the continuous monitoring of applications to ensure optimal performance and availability, responding swiftly to alerts and incidents.

Batch Management

Manage and execute batch jobs, ensuring timely completion and troubleshooting any issues that arise.

Patching Management

Coordinate and implement patch management processes to maintain system security and reliability.

Change Management

Facilitate change management processes, ensuring that changes are executed with minimal disruption to services and are documented appropriately.

Providing guidance and support to the team in resolving incidents effectively.

Level 1 Technical Support

Provide first-line technical support to resolve issues quickly and efficiently, escalating to higher support levels as necessary.

Network Monitoring

Monitor network performance and troubleshoot connectivity issues, ensuring the integrity and security of network operations.

7 years of experience in IT operations, with at least 3 year in a supervisory or management role OR

An equivalent combination of qualifications and relevant experience.

Education:

Bachelor’s degree holder of University on Information Technology or related discipline

Relevant IT certifications (e.g., ITIL, CompTIA) are a plus

Technical Skills:

Strong knowledge of application monitoring tools, batch processing systems, patch management, and network monitoring tools.

Excellent analytical and problem-solving skills, with the ability to make decisions under pressure.

Strong verbal and written communication skills, capable of interacting with technical and non-technical stakeholders.

Working Conditions

Shift Work - This position requires working in shifts on-site, including nights and weekends, to ensure 24/7 operation of the IT Command Centre.

AIA Digital+ Malaysia (AIA IT (M) Sdn. Bhd. (202201010550)(1456247-A)) is a technology, digital and analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

AIA Digital+ Malaysia (AIA IT (M) Sdn. Bhd. (202201010550)(1456247-A)) is a technology, digital and analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.