Associate Director, Storage & Backup Management

AIA Digital+; Kuala Lumpur; On-site; MYR 240,000 - 360,000; Full time

Job summary

AIA Digital+ is seeking an Associate Director, Storage & Backup Management in Kuala Lumpur to lead the on‑premises storage and data backup program, ensuring high availability and alignment with business priorities. You will shape the strategic roadmap, manage a regional team, oversee backups and DR testing, and drive vendor engagements to deliver reliable storage services across business units.

This role requires 10+ years in storage/backup with leadership experience and a IT-related Bachelor's

Qualifications

• 10+ years of relevant experience with at least 5 years in a managerial position with regional coverage.
• Hands on experience with position-related technical components.

Responsibilities

• Strategic Roadmap: Develop and implement a strategic roadmap for on-premises storage and data backup solutions aligned with organizational goals.
• Storage Infrastructure Management: Oversee deployment, configuration, and maintenance of on-premises storage systems (SAN, NAS, hybrid) and optimize performance.
• Backup Infrastructure Management: Lead day-to-day data backup operations and act as technical lead on backup tools and technologies.
• Vendor & Technology Expertise: Evaluate and manage vendor relationships and stay updated on new technologies for storage and backup.
• Disaster Recovery & Data Protection: Design and implement robust backup and DR solutions and ensure regulatory compliance.
• Performance Monitoring & Optimization: Monitor system performance, identify bottlenecks, and present KPI reports to senior management.
• Security & Compliance: Collaborate with IT, legal and compliance to ensure data protection for business operations.
• Budget & Resource Management: Prepare and manage budgets for storage and backup initiatives.

Skills

Storage technology

Backup management tools

Data protection & DR

Hybrid cloud storage

Education

Bachelor’s degree in IT

Tools

IBM TSM

VTL

DSI

Job description

Associate Director, Storage & Backup Management

• Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
• Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year.

Key responsibilities

Strategic Planning and Leadership:

• Develop and implement strategic roadmap for on-premises storage infrastructure & data backup solution, ensuring alignment with organizational goals.
• Recommend storage and data backup technologies and solutions from leading vendors to meet business needs.
• Oversee the design, deployment, and maintenance of storage systems and backup solutions to optimize performance and reliability.
• Lead a team of storage and backup specialists, providing guidance, mentorship, and performance evaluations to ensure high levels of productivity and professional growth.

Storage Infrastructure Management:

• Ensure the team to perform the deployment, configuration, and maintenance of on-premises storage systems, including SAN, NAS, and hybrid solutions without any issues.
• Ensure optimal performance, availability, and capacity of storage infrastructure.
• Ensure the team to manage storage lifecycles, including upgrades, migrations, and decommissioning of legacy systems.
• Management responsible for the overall storage technology and services delivery to all business units.

Backup Infrastructure Management:

• Ensure the team to perform day-to-day operations of data backup services in a timely manner and accurate backups across the organization.
• Technical lead on backup tools and technologies, including but not limited to IBM TSM, VTL, DSI, and other enterprise-grade solutions.
• Management responsible for the overall data backup solution and services delivery to all business units.

Vendor and Technology Expertise:

• Evaluate and manage relationships with external vendors for storage and backup services, ensuring optimal service delivery.
• Stay updated on the latest advancements in technologies and evaluate their applicability to the organization.

Disaster Recovery and Data Protection:

• Design and implement robust backup, recovery, and disaster recovery solutions for on-premises storage systems & data backup systems.
• Ensure compliance with data protection regulations and industry best practices.
• Ensure the team conducts regular testing and audits of disaster recovery processes.

Performance Monitoring and Optimization:

• Oversee system performance, identify bottlenecks, and implement optimization strategies.
• Present reports on utilization, performance, and incidents to senior management.

Security and Compliance:

• Work closely with cross-functional teams, including IT, legal, and compliance, to ensure effective data management and support for business operations.

Budget & Resource Management:

• Prepare and manage budgets for storage and backup management initatives, ensuring cost-effectiveness and resource optimization.

Job Requirements

10+ years of relevant experience in which at least 5 years in managerial position with regional coverage.

Hands on experience on position related technical components OR

An equivalent combination of qualifications and relevant experience.

Education:

Bachelor’s degree holder of University on Information Technology or related discipline

Technical Skills:

• Deep knowledge of storage technology and data backup solutions
• Familiarity with storage and backup management tools and software
• Strong understanding of data protection, backup, and disaster recovery solutions.
• Experience with hybrid cloud storage integrations and cloud-based backup solutions is a plus

About us

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. The work done at AIA Digital+ makes a difference in the lives of millions of people, every day. AIA Digital+ equips team members with critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.