Manager, Active Directory Services

AIA Digital+; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

Jora Malaysia is seeking a seasoned Senior AD Manager to lead the Active Directory operations team across the region. You will oversee AD deployment, security, and performance, acting as the escalation point for incidents while coordinating with infrastructure and security teams to optimize configurations.

The role requires 7+ years in IT with at least 3 years in a managerial capacity, plus a Bachelor’s degree in IT and relevant certifications. Multilingual applicants are welcome.

Qualifications

• 7+ years of relevant experience with at least 3 years in a managerial position with regional coverage.
• Hands-on experience with AD infrastructure and related components.
• Ability to manage budgets, on-call duties, and vendor relationships.

Responsibilities

• Lead and mentor AD administrators and support engineers for efficiency.
• Oversee deployment, configuration, and maintenance of Active Directory services.
• Act as escalation point for AD incidents and perform root cause analysis.
• Implement security and compliance practices for identity management and access.
• Monitor performance and optimize AD configurations with cross-team collaboration.
• Manage budget and resources, ensuring SLA alignment with providers.

Skills

Team leadership

Incident management

Budget & resource management

Vendor & stakeholder management

Multilingual

Education

Bachelor's degree in Information Technology

Microsoft Certifications

Tools

Active Directory

Group Policy

DNS

DHCP

Certificate Authority (CA)

Azure AD

LDAP

SSO

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Technical Operations and Performance Management:

Lead and mentor a team of AD administrators and support engineers to ensure high performance and operational efficiency.

Active Directory Management:

Oversee the deployment, configuration, and maintenance of Active Directory Services, including domain controllers, Group Policy, DNS, DHCP, and CA.

Ensure the stability, security, and performance of Active Directory across the organization.

Incident & Problem Managements:

Act as an escalation point for Active Directory-related issues and ensure timely resolution.

Conduct root cause analysis for recurring issues and implement preventive measures.

Part of the Active Directory operations team, with on-call and standby duties activated based on business criticality to implement changes, fulfill requests, and resolve incidents.

Security & Compliance:

Implement and enforce security best practices for Active Directory, including privileged access management, account lifecycle management, and audit policies.

Ensure compliance with industry standards, regulations, and organizational policies.

Performance Monitoring and Optimization:

Monitor Active Directory performance, analyze trends, and implement improvements to enhance efficiency and reliability.

Collaborate with infrastructure and security to optimize AD configurations.

Collaborate with vendors and internal stakeholder to evaluate, select, and implement AD-related tools and technologies.

Manage relationships with third-party service providers and ensure SLAs are met.

Budget & Resource Management:

Develop and manage related budget.

Allocate resources effectively to meet project deadline and organizational goals.

7+ years of relevant experience in which at least 3 years in managerial position with regional coverage.

Hands on experience on position related technical components.

We're looking for multilingual talent OR

An equivalent combination of qualifications and relevant experience.

Education

Bachelor's degree holder of University on Information Technology or related discipline

Technical Skills

Extensive knowledge of Active Directory, Group Policy, DNS, DHCP, CA and related technologies.

Strong understanding of identity and access management (IAM) principles, including Azure AD, LDAP, and SSO.

Experience with cloud-based directory services environments is a plus.

Relevant certifications such as Microsoft Certified or equivalent are highly desirable.