Mall Security Supervisor & Incident Response Lead

Central Plaza I-City Real Estate Sdn. Bhd.; Shah Alam; On-site; MYR 33,000 - 45,000; Full time

Job summary

Central Plaza I-City Real Estate Sdn. Bhd. invites applications for Assist Security Manager to oversee mall security, safeguard customers and tenants, and lead a security team.

You will manage day-to-day security, implement SOPs, monitor guards, and prepare daily reports. Will liaise with authorities as needed. Weekend/public holiday work may be required; strong communication and budgeting skills preferred.

Qualifications

• Minimum SPM/STPM/Certificate or equivalent.
• Ex-military personnel will be an advantage.
• Minimum 2 years' experience in multi-storey shopping mall security management with variety of businesses or relevant industry experience.
• Familiar with contract management of security service providers in shopping mall.
• PC literate especially in Microsoft Office (Word, Excel, PowerPoint, etc).
• Financial Management skills including budgeting and forecasting will be an advantage.
• Ability to work unsupervised and within a small team.
• Prepared to work on weekends and public holidays, if required.
• Excellent communication, analytical and interpersonal skills including relationship building.

Responsibilities

• Assist Security Manager in ensuring overall security of shopping mall.
• Responsible for the day-to-day security of the mall, internally and externally.
• Implementation and execution of security SOP, standing instruction and policies.
• Create a strong and efficient security team.
• Monitor of security guard's performance and the compliance to SOP.
• Develop and review of daily reports.
• Attend to all incident and accident and its near misses.
• Establish good relationship with tenants and occupants of the mall.
• Supervise a team of outsource security guards that consist of local and foreign nationality.
• Develop internal mall security teams roster and schedules.
• Ensure adequate manpower for shift and daily review of security personnel attendance, discipline and competency.
• Perform mall walk to ensure customer security and safety.
• Report any incidents, security breaches and etc to the Security Manager on daily basis.
• Immediate response to all security matters.
• Conduct internal investigation on all incidents and accidents of the mall.
• Liaise well with and assist authority in crime prevention in line with community policing.
• Other duties that may assign by the Security Manager/Operations Manager/General Manager - Centre Management Office of Central I-City Shopping Centre.

Skills

Security management

Budgeting

Forecasting

Staff supervision

Incident investigation

Communication

Education

SPM/STPM/Certificate

Tools

MS Office

Job description

Central Plaza I-City Real Estate Sdn. Bhd. invites applications for Assist Security Manager to oversee mall security, safeguard customers and tenants, and lead a security team.

You will manage day-to-day security, implement SOPs, monitor guards, and prepare daily reports. Will liaise with authorities as needed. Weekend/public holiday work may be required; strong communication and budgeting skills preferred.