Mall Security & Safety Operations Lead

Kuok Group Singapore; Johor Bahru; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Career development

Hospitalization insurance

Personal accident insurance

Flexi benefits

Group life insurance

Job summary

Kuok Group Singapore is seeking a Security Officer to uphold a safe, secure, and welcoming environment for shoppers, tenants, staff and visitors at Johor Bahru City Square Mall. You will patrol, monitor CCTV, control access and respond to incidents with calm, professional handling.

The role emphasizes customer service, incident reporting, and collaboration with tenants and contractors, with rotating shifts including weekends and public holidays. Prior mall security experience is preferred.

Qualifications

• Minimum SPM or equivalent qualification.
• Minimum 3 years of experience in security, customer service, hospitality, retail operations, or related field.
• Able to communicate in Bahasa Malaysia and English. Mandarin is an added advantage.
• Physically fit and willing to work rotating shifts, weekends and public holidays.
• Experience in shopping malls, commercial buildings, hotels, or transportation hubs is advantageous.

Responsibilities

• Security Patrol & Surveillance: patrol mall areas, monitor CCTV/alarm systems and report issues.
• Access Control: manage contractor/vendor/visitor entry and verify permissions.
• Incident Response: respond to incidents, assist during emergencies, document events.
• Safety & Emergency Preparedness: inspect exits/equipment and assist drills.
• Customer Service: direct visitors, handle enquiries and lost-and-found.
• Tenant & Contractor Support: monitor works and ensure safety compliance.
• General Duties: maintain logs, attend trainings, and uphold grooming standards.

Skills

Bahasa Malaysia

English

Mandarin

Education

SPM or equivalent

Job description

Kuok Group Singapore is seeking a Security Officer to uphold a safe, secure, and welcoming environment for shoppers, tenants, staff and visitors at Johor Bahru City Square Mall. You will patrol, monitor CCTV, control access and respond to incidents with calm, professional handling.

The role emphasizes customer service, incident reporting, and collaboration with tenants and contractors, with rotating shifts including weekends and public holidays. Prior mall security experience is preferred.