Mac & iOS Repair Technician

Machines Sdn Bhd

Selangor

On-site

MYR 28,000 - 42,000

Full time

12 days ago

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Job summary

Machines Sdn Bhd, a renowned Apple Premium Reseller and Authorized Service Provider in Malaysia, is seeking a customer-focused service technician. You will diagnose iOS and Mac hardware and software issues, provide frontline support, and coordinate with Apple for service and claims.

You will maintain tools, enter data daily into CRM, and help teammates while upholding our Service Excellence values. The role requires rotation shifts and a proactive attitude toward delivering expert advice to

Qualifications

Minimum SPM qualification with experience in sales & service.
Great communication and interpersonal skill.
Team Player, also able to work independently with minimum supervision.
Proficient in computer hardware/software trouble shooting, experience with IOS/MAC will be an added advantage.
Good working attitude and working ethics.
Must be able to work in rotation shifts, even in public holidays.
Tech Savvy, sufficient knowledge on Apple Products.
MAC/IOS Tech Certification is an added advantage.

Responsibilities

Diagnose and resolve customer's iOS/MAC hardware and software issue.
Provide technical support and troubleshooting assistant to customers.
Strictly abides Service Excellence Values and Policies set by the company.
Coordinate with Apple Authorities for service issues and claim processes.
Build good rapport for the company by handling customer's enquiry and requests carefully and competently.
Maintain good condition of tools and equipment used for service purposes and keep working environment neat and clean.
Make sure all documentation, reports and data input to CRM & Others system are completed on daily basis.
Assist other team members promptly when required.