Technical Specialist: Repair & Customer Tech Support

Apple Inc.; Malaysia; On-site; MYR 40,000 - 67,000; Full time

Job summary

Apple Inc. in Malaysia is seeking a Technical Specialist to deliver top-notch support and skilled troubleshooting for Apple customers.

You will educate customers about repair options and Apple's products and services, while ensuring inclusive service and a positive shopping experience. You will develop knowledge of Apple hardware and software, work with team leaders to address recurring issues, and provide product recommendations to enhance customer satisfaction.

Qualifications

• Availability to work a schedule including nights, weekends, and public holidays.
• Proficient in the local language, both written and spoken.
• Develop knowledge and stay up to date on Apple products and Genius Bar repair processes.
• Provide excellent service with care and product knowledge.

Responsibilities

• Develop knowledge and stay updated on Apple products, services, and Genius Bar repair processes.
• Support customers with issues, using Apple-provided tools and resources.
• Troubleshoot, diagnose, and resolve service concerns for Apple hardware and software.
• Collaborate with team leaders to identify recurring problems and provide feedback to Apple.
• Educate customers on product options and ways to buy; assist on/off the sales floor.

Skills

Technical product knowledge

Troubleshooting

Customer service

Confidential information handling

Team collaboration

Job description

Apple Inc. in Malaysia is seeking a Technical Specialist to deliver top-notch support and skilled troubleshooting for Apple customers.

You will educate customers about repair options and Apple's products and services, while ensuring inclusive service and a positive shopping experience. You will develop knowledge of Apple hardware and software, work with team leaders to address recurring issues, and provide product recommendations to enhance customer satisfaction.