M365 Functional Consultant / Business Analyst

Lavu Tech Solutions Sdn Bhd; Kuala Lumpur; On-site; MYR 70,000 - 120,000; Full time

Job summary

Lavu Tech Solutions Sdn Bhd is seeking an experienced M365 Business Analyst to bridge business needs with technical delivery in Kuala Lumpur. You will gather requirements, design workflows, and drive adoption of Exchange, Teams, SharePoint, and OneDrive, while coordinating with IT and leadership.

Responsibilities include eliciting requirements, facilitating workshops, designing M365-based solutions, and leading UAT, governance, and training to ensure successful implementation and ongoing

Qualifications

• 5+ years as a Business Analyst in enterprise-scale digital transformation.
• Ability to translate business requirements into user stories and acceptance criteria.
• Strong communication and collaboration with IT, business units, and leadership.

Responsibilities

• Elicit, document, and translate business requirements into user stories with clear acceptance criteria.
• Facilitate workshops and discovery sessions to define use cases and productivity gaps.
• Collaborate with technical teams to design M365-based solutions aligned with business goals.
• Leverage Power Platform and automation tools to optimize workflows.
• Act as liaison between business users, IT, and development teams.
• Coordinate and lead User Acceptance Testing (UAT) to ensure solution readiness.
• Ensure solutions meet security, compliance, and governance standards.
• Develop training materials to drive effective adoption of M365 tools.

Skills

Business Analysis

Stakeholder Management

UAT Coordination

Power Platform

ServiceNow

Tools

Microsoft 365

SharePoint

Exchange

Teams

Power Platform

Power Automate

Outlook

Job description

Whoever experience in Sharepoint + Exxhange + Teams, also capability to translate business requirement to technical requirement is mandatory.

The M365 Business Analyst acts as a bridge between business stakeholders and technical teams to ensure successful implementation and optimization of Microsoft 365 solutions.

This role focuses on gathering requirements, designing workflows, and driving adoption of M365 tools such as Exchange, Teams, SharePoint, OneDrive.

Some Key responsibilities and requirements.

Key Responsibilities

Requirements Gathering & Analysis

• Elicit, document, and translate business requirements into user stories with clear acceptance criteria.
• Facilitate workshops and discovery sessions to define use cases and productivity gaps.

Solution Design & Implementation

• Collaborate with technical teams to design M365-based solutions aligned with business goals.
• Leverage Power Platform and automation tools to optimize workflows.

Stakeholder Engagement

• Act as liaison between business users, IT, and development teams.
• Present solution concepts and business cases to leadership.

Testing & Validation

• Coordinate and lead User Acceptance Testing (UAT) to ensure solution readiness.

Governance & Compliance

• Ensure solutions meet security, compliance, and governance standards.

Training & Adoption

• Develop training materials and best practices to drive effective use of M365 tools.

Continuous Improvement

• Stay updated on M365 advancements and lead proof-of-concept initiatives.

Required Skills & Experience

• Exp 5+ years as a Business Analyst, preferably in enterprise-scale digital transformation.
• Technical Knowledge: Proven experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Outlook) and Power Platform.
• Methodologies: Strong understanding of BAU and Project activities, familiarity with Service Now tools.
• Frameworks: Knowledge of ITIL processes for incident, request, and change management.
• Soft Skills: Excellent communication, stakeholder management, and documentation skills.